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Rebeca Ortiz

Rebeca Ortiz

Office Manager & Patient Experience Specialist

Human Resources

Washington, Washington

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About Rebeca Ortiz:

I am a bilingual Optical Manager with over a decade of experience in healthcare and customer service, specializing in patient relations, staff training, and operational leadership. Known for quickly adapting to new systems and responsibilities, I’ve advanced into management roles where I streamline workflows, enhance patient experiences, and foster cohesive, high-performing teams. My background spans optical care, office management, compliance, and sales, giving me a versatile foundation to lead with both empathy and efficiency.

Experience

Bilingual Optical Services Manager with 15+ years of experience in healthcare administration, patient relations, and team leadership. Skilled in streamlining operations, training staff, and enhancing patient experiences, with a proven track record of advancing into management roles and driving results. Versatile background spanning optical care, compliance, and customer service, with a passion for leading teams that deliver both empathy and efficiency.

Education

Professional Development & Training: Mastery of insurance billing, optical systems, and compliance processes.
• Technical Proficiency: RevolutionEHR, NextGen, HIPAA compliance.
• Language Skills: Bilingual in English and Spanish, enhancing patient communication and accessibility.

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