Placid Mlenge

April 2022 – Present             Independent Consultant (ServiceNow   ITSM/ITIL                                                                         /Project Management) – Remote

• Supporting  in the development of project  planning, project monitoring and requirements gathering/ management and phases of implementation.
• Improving the structure and efficiency of IT systems in various organizations to improve productivity and reduce costs through the optimized use of technology.
• Providing continuous improvement to existing   IT   landscape and   application framework.
• Providing strategic guidance to clients regarding technology.
• Negotiating  and   drafting   contracts, including vendor   agreements and   service agreements.

July 2021 – March 2022       IT Consultant – Enterprise & Government

Computech ICS Limited

Provide comprehensive solutions for business transformation and improvement, including finance and accounting, technology and digital, human capital, supply chain, customer experience, regulatory compliance, internal audit, and industry operations.

Oct 2017 - April 2021           IT Manager/ServiceNow Administrator

OPES Technologies

• Design and architect ServiceNow solutions to meet business requirements and improve IT service management processes.
• Administer and maintain the ServiceNow platform, including configuration, customization, and integration with other systems.
• Develop and implement ServiceNow   modules, workflows, and automation to streamline IT operations.
• Collaborate with stakeholders to gather requirements, provide technical guidance, and ensure successful project delivery.
• Perform regular system audits, upgrades, and patches to ensure the platform’s stability and security.
• Create and maintain technical documentation, including architecture diagrams, configuration guides, and user manuals.
• Provide training and support to end-users and other IT team members on ServiceNow functionality and best practices.
• Stay up to date with the latest ServiceNow features, releases, and industry trends to continuously improve the platform.

Oct 2013 to Sept 2017          Regional IT Service Delivery Manager (Tanzania, Guinea, Mali                                                  and DRC)

AngloGold Ashanti

Role Overview

• Service Management: Ensure that IT services are delivered in accordance with agreed service levels and manage any issues that arise.
• Team Leadership: Lead and manage a team of IT professionals, providing guidance and support to ensure high performance.
• Client Relationship Management: Built and maintained strong relationships with clients, understand their needs, and ensure their satisfaction with the services provided.
• Continuous Improvement:  Identify opportunities for improving service delivery processes and implement changes to enhance efficiency and effectiveness.
• Reporting and Documentation: Prepare regular reports on service  delivery performance and maintain accurate documentation of processes and procedures.

Key Accomplishments

• Established IT Shared Services (ITSS) across the region.
• Deployed IT Service Management (ITIL) across the region and rollout ServiceNow
• Established IT stakeholder management successfully built key relationships and embarked on a mission to position ITSS as a business partner, rather than just a service provider.
• Established    and   improved    IT    governance, portfolio management and optimization, as well as financial management
• Plan and execute the regional IT strategy and ensure that resources are contracted for performance accordingly.
• Established operational consolidation and value adding service initiatives.
• Successfully created the oneERP SAP Program and Project Structures across the Continental Africa Region, inclusive of resourcing, governance, reporting and processes.

Sept 2011 - October 2013   Business Systems Manager/SAP Implementation Manager

Geita Gold Mining Limited

• Managed  company networking and server infrastructure to deliver secure and reliable services.
• Managed GGM IT Infrastructure team to successfully build and sustain the GGM IT infrastructure including network, servers, SAN, Backup System, VM, IP phone system, video conference and other IT infrastructure devices/systems.
• Managed IT infrastructure projects to ensure the project delivery being on schedule, on quality and within budget.
• Analyzed and diagnosed gaps in the current situation create workable options for each department to achieve alignment with Business Process Framework, process requirements, personnel requirements and measures matrixes.
• Optimized Organizational Design and Succession Planning within the Maintenance sector
• CMMS functionality design, development, administration and data management
• Trained and provided job coaching on various IT systems
• Developed and implemented strategic project to optimize Maintenance theory /practices.

Oct 2006 - Aug 2011            Manager IT

Tanzania Revenue Authority (TRA)

Responsible for managing the IT functions which included:

• IT program planning and organization including strategy
• IT budget, financial management and administration
• IT systems acquisition and implementation
• IT systems operations, maintenance & systems monitoring
• Staff management
• Supplier & contractor management

 April 2001 - June 2006        Information Technology Manager

JTI Tanzania

• Planned and  executed of all systems upgrade projects and IT infrastructure expansion Projects.
• Managed the Annual Capex budget in line with business plan and provided Capex forecast.
• Monitored and controlled of project deliverables, Cost, Speed and Quality
• Interact with   prospective and existing vendors to provide   excellent   project management experience
• Managed staff under the Projects, Infrastructure, and systems development teams
• Managed Contractors & Vendors

Evaluate all relevant new technologies before adoption.

• India Institute of Foreign Trade – Deemed University - MBA – International Business
• University of Dar es   Salaam, Tanzania - Postgraduate Diploma   in Scientific Computing
• University of Leeds, United Kingdom - Postgraduate Diploma in Applied Geophysics
• University of Dar es Salaam, Tanzania - Bachelor of Science Geology