Parag Joshi

My proven track record, I am well-positioned for Sr Dir and Exec roles. I would greatly value your guidance and perspective as I advance career trajectory. I am prepared to assume Sr Exec leadership responsibilities and would welcome your strategic counsel as I pursue opportunities at this level.

What I bring to the table: → 25+ years leading enterprise technology transformations → $50M+ portfolio management with full P&L accountability → 150+ global team leadership across Fortune 500 engagements → 99.9% uptime | 95%+ CSAT | 35% cost optimization track record → Trusted C-suite advisor for cloud, ERP, and digital initiatives
What Sets Me Apart: ✓ 25+ years driving cloud migrations, ERP transformations, and digital modernization for Fortune 500 clients ✓ Proven C-suite advisor with track record of translating technology into business value ✓ Built and scaled high-performing global delivery organizations ✓ Consistent results: 35% cost reductions, 30% efficiency gains, zero SOX audit findings

linkedin.com/in/parag-p-joshi

PROFESSIONAL SUMMARY

Strategic Technology Executive and Digital Transformation Leader with 25+ years driving enterprise-wide innovation, cloud modernization, and operational excellence across Fortune 500 organizations. Proven track record managing $50M+ P&L, leading global teams of 150+ professionals, and delivering high-impact ERP implementations, AI-driven automation, and business process optimization initiatives. Expert in translating complex technology strategies into measurable business outcomes including 35% cost reduction, 99.9% system availability, and $2M+ annual savings. Skilled C-suite advisor with deep expertise in change management, stakeholder engagement, vendor management, and regulatory compliance (SOX, PCI, GDPR), Managing managers

CORE COMPETENCIES

Digital Transformation & Business Process Reengineering • Enterprise Architecture & Solution Design • Cloud Migration & Hybrid Infrastructure (AWS, Azure, GCP) • ERP Implementation & Optimization (PeopleSoft, SAP, Oracle, Workday) • SaaS, Artificial Intelligence & Machine Learning Strategy • Intelligent Automation & RPA • Data Analytics & Business Intelligence • Global Service Delivery & Offshore Management • IT Strategy & Technology Road mapping • Program Management & Portfolio Governance • Change Management & Organizational Design • Budget Planning & Financial Management • Team Building & Leadership Development • Customer Success & Account Management • ITIL, ITSM & IT Governance • SOX Compliance & Internal Controls • Risk Management & Business Continuity • Agile, Scrum, DevOps & CI/CD • Vendor Negotiation & Contract Management • Stakeholder Engagement & Executive Communication Distributed teams across the globe, Managed and Shared Services champion

PROFESSIONAL EXPERIENCE

Service Delivery Client Success Manager

Rimini Street | Overland Park, KS | 2023 – 2025

• Directed end-to-end enterprise service delivery and program management for high-value ERP clients, achieving 99.8% SLA attainment across multi-million-dollar support portfolios while maintaining customer satisfaction scores consistently above 95% through proactive relationship management and technical excellence
• Served as trusted strategic advisor to C-level executives (CIO, CFO, CTO) facilitating executive steering committees, technology roadmap planning, and digital transformation initiatives aligned with business objectives, resulting in 20%+ contract renewal rates and expanded service engagements
• Led complex implementation programs, system enhancement projects, and upgrade initiatives providing expert business analysis, requirements gathering, resource allocation, project scheduling, and delivery oversight for professional services engagements valued at $5M+
• Collaborated with sales, account management, and pre-sales teams to develop technical proposals, statement of work documents, effort estimation, and pricing models supporting new business development, cross-sell, and upsell opportunities generating $3M+ in incremental revenue
• Established enterprise risk management frameworks, quality assurance processes, and operational governance improving project forecasting accuracy by 30%, delivery predictability, and resource utilization across complex program portfolios, documentation, client engagement
• PeopleSoft to Workday migrations. Professional services we provided the technical help in transformation/migrations/conversions tasks 
• Implemented customer success metrics, KPIs, and performance dashboards using data analytics and business intelligence tools to track engagement health, identify expansion opportunities, and reduce customer churn 15%

Service Delivery Executive | Production Support Tower Manager | IT Project Manager

NTT DATA | Topeka, KS | 2016 – 2023

• Led global delivery organization of 150+ technology professionals spanning application development, quality assurance, database administration, infrastructure engineering, and tier 2/3 technical support ensuring 99.9% system uptime for mission-critical PeopleSoft FSCM, HCM, and enterprise content management platforms serving 1,000+ concurrent users across multiple business units
• Spearheaded enterprise-wide PeopleSoft 9.2 technical upgrade, cloud migration, and digital transformation programs implementing lift-and-shift and re-architecture strategies on AWS and Azure infrastructure, reducing total cost of ownership by 30% while improving application performance, scalability, disaster recovery plan 
• Established comprehensive SOX-compliant SDLC controls, change management processes, IT governance frameworks, and internal audit procedures achieving zero audit findings across multiple regulatory assessments and external compliance reviews while accelerating release velocity by 40%
• Architected and deployed AI-driven automation solutions leveraging machine learning algorithms, intelligent chatbots, RPA tools (UiPath, Automation Anywhere), self-healing workflows, and predictive analytics reducing manual operational workload by 25%, incident volume by 30%, and generating $2M+ in annual labor cost saving
• Implemented ITIL-based IT service management best practices, self-service knowledge base, automated ticket routing, and incident management workflows using ServiceNow platform improving mean time to resolution (MTTR) by 40%, first call resolution rate by 35%, and overall service quality metrics
• Served as executive escalation point and crisis manager for Tier 1 strategic accounts, leading major incident response, root cause analysis, problem management, and client communication during critical business disruptions protecting multi-million dollar client relationships and ensuring 98%+ contract renewal rates
• Managed vendor relationships, contract negotiations, and third-party integrations with technology partners including Oracle, Microsoft, AWS optimizing licensing costs by 20% and establishing strategic technology partnerships supporting innovation roadmap utilizing Performance Metrics Development for KPI, SLA, MTTR
• Structured business process improvement and operational discipline.
• Major Incident and Bridge coordination communicating aptly to the stakeholders
• Supporting 20+ Insurance companies’ back office, mini cloud, mini data center 

Transformation Lead | Consulting Manager | Solution Architect

Hexaware Technologies | Memphis, TN | 2010 – 2016

• Directed enterprise-wide program management digital transformation and ERP implementation program for AutoZone (Fortune 500 retailer) deploying 15 integrated PeopleSoft FSCM modules including general ledger, accounts payable, accounts receivable, asset management, procurement, inventory management, and billing systems with complete project lifecycle accountability from Phase Zero assessment through post-implementation hyper care
• Led comprehensive Phase Zero discovery and business transformation activities including current state assessment, fit-gap analysis, business process reengineering, RICE (Reports, Interfaces, Conversions, Extensions) identification, technology architecture design, and multi-year strategic roadmap development securing $25M+ executive funding
• Managed cross-functional implementation teams of 150+ business analysts, functional consultants, technical developers, and testing resources across record-to-report, procure-to-pay, order-to-cash, and enterprise integration workstreams ensuring coordinated delivery, change management, and stakeholder communication across the project 
• Architected complex enterprise data migration strategies, ETL processes, real-time integration frameworks, web services, and middleware solutions connecting PeopleSoft with legacy systems, HR platforms (PeopleSoft HCM), tax engines (Sabrix), and third-party vendor systems while maintaining SOX compliance, PCI-DSS standards, and data security protocols, Organizational Change Management
• Developed comprehensive cutover planning, go-live execution strategies, business continuity plans, rollback procedures, and risk mitigation frameworks enabling phased production deployment across 12 business units with zero revenue-impacting incidents and 99.8% data accuracy
• Championed business process optimization and intelligent automation initiatives implementing workflow automation, exception handling, and robotic process automation achieving 40% efficiency improvement in cash application, invoice processing, and regulatory compliance workflows generating $1.5M annual cost savings
• Facilitated executive steering committee meetings, managed stakeholder expectations, and drove organizational change management programs including training development, user adoption strategies, and communication plans ensuring successful business transformation and 90%+ user satisfaction post-implementation

PeopleSoft Architect | Solution Architect | Functional Consultant

CapGemini | Hexaware | PATNI | Deegit Inc. | Various Locations | 1997 – 2010

KEY ACHIEVEMENTS & LEADERSHIP IMPACT

• Built and scaled high-performing global service delivery organization of 150+ professionals achieving 99.9% system availability, 35% operational cost reduction, and industry-leading customer satisfaction scores
• Managed $50M+ annual technology budget and P&L responsibility with strategic portfolio optimization, vendor consolidation, and cost management delivering consistent profitability and ROI exceeding 25%
• Pioneered AI and intelligent automation strategy deploying machine learning models, chatbots, RPA solutions, and predictive analytics generating $2M+ annual savings and 30% reduction in operational incidents
• Led successful mergers and acquisitions (M&A) technology integration programs ensuring seamless system consolidation, data migration, and business process harmonization for combined 

TECHNICAL SKILLS & EXPERTISE

• Enterprise Applications: PeopleSoft (Financials, Supply Chain, Human Capital, Enterprise Performance Management, CRM, Campus Solutions), SAP (ECC, S/4HANA, SuccessFactors), Oracle E-Business Suite, Workday (Financial Management, HCM), Microsoft Dynamics 365, Salesforce (Sales Cloud, Service Cloud), JD Edwards, Oracle Fusion, NetSuite ERP, Infor, eDiscovery
• Cloud & Infrastructure: Amazon Web Services (AWS EC2, S3, RDS, Lambda, CloudFormation), Microsoft Azure (Virtual Machines, SQL Database, App Services, DevOps), Google Cloud Platform, VMware, Docker, Kubernetes, Terraform, Cloud Migration Strategies, Hybrid Cloud Architecture, Disaster Recovery, High Availability Design
• AI, Automation & Analytics: Artificial Intelligence, Machine Learning, Natural Language Processing, Robotic Process Automation (UiPath, Automation Anywhere, Blue Prism), Intelligent Document Processing, AI Chatbots, Claude, Snowflake, ChatGPT, MS Copilot, Gemini, Power BI, Tableau, Qlik, Informatica, Talend, Apache Spark, Python, R
• Databases & Data Management: Oracle Database (11g, 12c, 19c), Microsoft SQL Server, PostgreSQL, MySQL, MongoDB, Data Warehousing, Big Data, Hadoop, ETL Development, Data Migration, Master Data Management, Data Governance, SQL, PL/SQL, Database Performance Tuning
• Integration & Middleware: Web Services (REST, SOAP), API Development, API Management (MuleSoft, Apigee), Enterprise Service Bus (ESB), Integration Broker, PeopleSoft Integration Tools, Oracle SOA Suite, Dell Boomi, Microsoft BizTalk, Message Queuing, Microservices Architecture
• Frameworks & Methodologies: ITIL v3/v4, IT Service Management (ITSM), COBIT, Agile (Scrum, Kanban, SAFe), Waterfall, DevOps, CI/CD Pipelines, Lean Six Sigma, TOGAF Enterprise Architecture, Project Management (PMP), Change Management (Prosci ADKAR), Business Process Management
• Security & Compliance: Sarbanes-Oxley (SOX) Compliance, PCI-DSS, GDPR, HIPAA, ISO 27001, NIST Framework, Cybersecurity, Identity and Access Management (IAM), Single Sign-On (SSO), Multi-Factor Authentication (MFA), Security Audits, Risk Assessment, Vulnerability Management
• Financial & Regulatory: Know Your Customer (KYC), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Financial Crimes Enforcement Network (FinCEN), USA PATRIOT Act, LexisNexis Bridger, GAAP, IFRS, Financial Close Automation, Intercompany Accounting
• Tools & Platforms: ServiceNow (ITSM, ITOM, CSM), BMC Remedy, Jira, Service Now, Confluence, SharePoint, Microsoft Project, MS Office 365, OnBase ECM, FileNet, Smartsheet, Visio, Slack, Microsoft Teams, Git, Jenkins, Ansible, Splunk, New Relic, AppDynamics

EDUCATION & PROFESSIONAL DEVELOPMENT

Technology Leadership Program | UC Berkeley Haas School of Business | 2023

Executive education focusing on digital transformation, strategic technology leadership, innovation management, and business-IT alignment

Bachelor's Degree in Economics | University of Mumbai | 1992 – 1996

Advanced Computer Software Certification | Aptech Computer Education | 1992 – 1996

ADDITIONAL INFORMATION

• Industry Experience: Banking and Financial Services, Retail and E-Commerce, Insurance and Risk Management, Energy and Utilities, Media and Entertainment, Education and Higher Learning, Manufacturing and Distribution, Technology Services and Consulting, Automotive and Transportation, Healthcare and Life Sciences, Government and Public Sector, Telecommunications, managing IT Consulting
• Leadership Capabilities: Strategic Planning, Business Transformation, Organizational Change Management, Talent Acquisition and Retention, Performance Management, Succession Planning, Cross-Cultural Team Leadership, Budget and P&L Management, Vendor and Contract Management, Executive Presentations, Board-Level Communication
• Work Authorization: US Permanent Resident | Authorized to work in the United States without sponsorship | Available for immediate hire | Open to relocation

Technology Leadership Program | UC Berkeley Haas School of Business | 2023

Executive education focusing on digital transformation, strategic technology leadership, innovation management, and business-IT alignment

Bachelor's Degree in Economics | University of Mumbai | 1992 – 1996

Advanced Computer Software Certification | Aptech Computer Education | 1992 – 1996

AI & Machine Learning

• Fundamentals of AI & ML: Introduction to Artificial Intelligence — Skillsoft, 2023
• Fundamentals of AI & ML: Advanced Data Science Methods — Skillsoft, 2023
• AI Practitioner: BERT Best Practices & Design Considerations — Skillsoft, 2023
• SecOps Tools: The Role of AI in SecOps — Skillsoft, 2023
• Cloud Computing and MLOps: Cloud and AI — Skillsoft, 2023
• Developing an AI/ML Data Strategy: Data Analytics & Data Ethics — Skillsoft, 2023
• Developing an AI/ML Data Strategy: Building an AI-powered Workforce  Skillsoft, 2023
• Developing an AI/ML Data Strategy: The Data Analytics Maturity Model  Skillsoft, 2023

Generative AI

• Generative AI Overview for Project Managers — PMI, 2025
• Practical Application of Gen AI for Project Managers — PMI, 2025
• Introduction to Cognitive Project Management in AI (CPMAI)™ — PMI, 2025

Data & Analytics

• Applied Data Analysis — Skillsoft, 2023
• Statistical Analysis and Modeling in R: Performing Clustering — Skillsoft, 2023
• Predictive Modeling: Predictive Analytics & Exploratory Data Analysis      Skillsoft, 2023
• Business Analysis Overview — Skillsoft, 2023
• CompTIA Data+: Data Visualization Dashboards — Skillsoft, 2023
• Tableau for Data Visualization: Advanced Features — Skillsoft, 2023

Project Management

• Project Management Introduction (PMBOK® Guide Sixth Edition) — Skillsoft, 2023
• Lean Six Sigma Green Belt — PMI, 2023
• Critical Thinking and Problem Solving — PMI, 2023
• Defining a Project Scope and Team — Skillsoft, 2023
• Creating a Project Schedule and Budget — Skillsoft, 2023
• Managing a Project to Minimize Risk and Maximize Quality — Skillsoft, 2023
• CAPM®: Project Performance Domains — Skillsoft, 2023
• PRINCE2® Project Management Overview (2017 Update) — Skillsoft, 2023
• Value-driven Delivery: Delivering Value in Agile Projects — Skillsoft, 2023

Leadership & Soft Skills

• Leading the Team (2021 Update – Global) — Skillsoft, 2023
• Leading through Change — Skillsoft, 2023
• Becoming an Emotionally Intelligent Leader — Skillsoft, 2023
• Leadership Insights on Problem Solving & Decision Making — Skillsoft, 2023
• Talent Development and Transformation: Transforming Your Leadership  Skillsoft, 2023
• Inspirational Leadership Skills: Practical Motivational Leadership — PMI, 2023
• Mastering the Eight Paradoxes of Effective Leaders — LinkedIn, 2023
• How to Be an Effective Remote Manager — Nathanial Bibby, 2023
• Leadercamp on-demand: The Life Wheel for Resilience and Well-Being  Skillsoft, 2023

IT & Systems & Security

• Architecture Concepts — Skillsoft, 2023
• ENCOR: Overview, Enterprise Network Design, & High Availability — Skillsoft, 2023
• API Design: RESTful APIs — Skillsoft, 2023
• API CI/CD Best Practices — Skillsoft, 2023
• Best Practices for the SRE: Automation — Skillsoft, 2023
• Certified Information Systems Auditor (CISA) 2019: Information System Auditing Skillsoft, 2023

IT Service Management

• ITIL® 4 Foundation: Key Concepts of Service Management — Skillsoft, 2023
• Key Concepts and the Four Dimensions of Service Management — Skillsoft, 2023
• Conducting Incident Management — Skillsoft, 2023

DEI & Personal Development

• Moving DEI from Intention to Impact — LinkedIn, 2023
• Learning Personal Branding — LinkedIn, 2023
• LinkedIn Learning Certifications — LinkedIn, 2023