Monica Dickerson

Hello,

I am currently looking for a position where I can work in the administrative field. I am looking for help for your agency. Please advise how I can speak with someone as soon as possible.

Monica R. Dickerson

Administrative Assistant

First Baptist Church of Glenarden                                                                                                                          June 2022-Present

Member Services Representative

Responsible for FBCG Incident Report follow-up and logging in the MASS Incident Report database.

Responsible for printing and distributing the Weekly Briefings from EventPro.

Responsible for administrative tasks related the baptism process.

Responsible for contacting all baptism registrants to assure their presence at monthly baptism.

Coordinating the baptism event in CCB.

Email all baptism leadership to advise them of the statistics for the event. 

Coordinate the check-in at the baptism event.

Make accommodations for the baptism service with the deacons and deaconess.

Coordinate with parents of children being baptized

Assemble the monthly deceased members report for distribution

Responsible for updating several memberships google docs

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Public Health & Care Management Experience

Freedmen's Health/House Calls of DC, Washington, DC                                                               September 2020 to Present

Patient Care Coordinator-Hospital 2 Home Program 

• Provide resources and actionable insights for the smooth execution of patient’s discharge planning process while working closely with University of Maryland’s Capital Region Medical Center case managers, utilization reviewers, and department management (medical floors, including the Emergency Department, Psychiatric Ward, Labor and Delivery). 
• Acquire necessary information and identify social determinants of health, such as housing, transportation, clothing, enrollment into health-related programs, and medication by interacting with patients and conducting face-to-face visits with patients. 
• Register eligible U of M Medical Center patients into Medicaid Waiver and Senior Care programs by linking with Area Agency on aging.
• Provide primary and chronic care to more than 150 patients by referring patients to House Calls of District of Columbia. Oversee the responsibility of reporting into Epic Portfolio delivering data status report on monthly basis. 
• Provided accurate reports of daily operations on daily basis to Hospital 2 Home Administration

Prince George’s Healthcare Alliance Inc., Largo, Maryland                                                                                        2018 to 2020

Certified Community Health Worker | Licensed Insurance Navigator | Peer Leader

Handled patients’ issues regarding care plans, care coordination activities, and other clinical services for quality care along with helping in completing registration forms and applications. Facilitated optimal health and care by connecting patients to established medical homes and coordinating discharge activities, and deploying healthcare system. Executed a broad range of tasks, such as linking patients with transportation resources, reminding appointments in special circumstances, liaising with medical providers, conducting home visits, and calling all patients on the caseload. Interacted with doctors to advocate patients as well as implement outreach efforts in line with required interventions. Completed assigned assignments from the clinical social worker, such as performing intake interviews to create treatment plan. Registered patients via Maryland Health Connection, including Maryland Medicaid and multiple private insurance agencies for medical insurance coverage.

• Spearheaded team members for delivering exceptional services to patients and families. 
• Ensured the provision of best possible medical, social, and other supportive services by supporting patients and families in the referral process.
• Improved health care access by assisting in navigating healthcare services, shifting from hospital to home, and educating patients and families for health management.

Prince George’s Health Department, Largo, Maryland                                                                                                 2015 to 2018

Community Health Worker | Licensed Insurance Navigator | Peer Leader

Facilitated efficient delivery of health care services through care coordination support to the Maryland residents. Aided in achieving positive outcomes for patients and families through weekly calls to all patients on the caseload, home visits, and contact doctors to advocate for patients. Educated patients and families regarding treatment and health management in homes while transitioning from hospital to home and navigating health care services. 

• Cultivated strong connections with the referral service providers through effective communication skills to enhance quality of care. 
• Supported in launching five medical homes in the Capital Heights, Maryland zone and connected residents with medical professional to meet patients’ healthcare needs.

Business Management Experience

Community Outreach and Development CDC, Capital Heights, Maryland                                                          2012 to 2015

Bookkeeper | Community Advocate | Peer Leader

Obtained charitable goods for the clothing closet, such as clothing, shoes, and household donations. Enhanced service efficiency by greeting customers, responding to customer queries, and helping in the computer center. Participated in center’s senior program on weekly basis for promoting health and improving access to resources. Performed all assigned tasks within time constraints by prioritizing tasks whilst optimizing organization and promotion skills. 

• Informed senior management regarding organization operations and issues by preparing and presenting reports via spreadsheets.

Education

LaReine Catholic High School – Graduated 05/1988

Bachelor of Science in Management, Ongoing | Strayer University, Clinton, Maryland-

Bachelor of Science in Management | UMUC, Largo, Maryland

Bachelor of Science in Accounting | Howard University, Washington DC

Professional Development

Contact Tracer Certification, 2020 |  Licensed Insurance Navigator, 2014-present | Certified Community Health Worker, 2018-2021 | Licensed to facilitate Chronic Disease Self- Management, Diabetes Self-Management, and Stepping On (Fall Risk prevention training), 2014-2021  Committee Chair-CHW Training Program Application Review Committee | Chairman of the State's Community Health Worker Certification Training Program Committee | Member of the National Association of Community Health Workers (NACHW) | Notary Public in Maryland | Master Trainer for Stanford University's Living Well Program, including Chronic Disease Self-Management and Diabetes Self-Management classes

Technology

• Typing Speed -84cpm                                  Proficient Microsoft Office Suite
• Proficient Zoom Business Suite              Webex
• Google Web Services