Michael LEON

🚨 Ops Leader | AI-Enabled Strategist | HR Process Optimizer | Fast-Paced Fixer Who Delivers Under Pressure

I don’t just work in chaos—I organize it. For 17 years, I’ve led from the eye of the storm in 911 dispatch centers, critical incident rooms, and public safety command posts. When others pause, I move. When systems stall, I rebuild. And when teams struggle, I lead.

Now, I’m combining all that pressure-tested experience with AI, automation, and people-first strategy to solve bigger problems: improving how organizations run, how teams operate, and how tech empowers human potential.

At NYU Campus Safety, I run a 24/7/365 communications center. I reengineered our CAD systems to streamline response, built failover kits in real-world outages, wrote our training manual from the ground up, and created a digital intelligence dashboard for internal strategy. I also lead our overtime optimization, help fix technical infrastructure (even wiring on a video wall), and play a core role in leadership meetings. And I do it all while training the next generation of dispatchers.

I blend ops, HR, and tech to make things work faster, smarter, and sustainably.

✅ Certified APCO CTO Instructor and Communications Center Supervisor
✅ ENP Candidate with 17 years in high-intensity comms & operations
✅ Applied Generative AI Specialization – I don’t just understand AI, I use it
✅ Security+, Network+, A+ – because I speak both people and tech
✅ Advocate for dispatcher mental health and resilient shift models
✅ Operational leader who writes policy, builds dashboards, and still takes the hard calls

I’m seeking to transition into a strategic role in operations, HR technology, or emergency management, where I can lead teams, integrate AI, optimize systems, and build the next generation of workplace resilience. Whether in a corporate GSOC, an innovation-focused startup, or a public-sector leadership team, I bring urgency, empathy, and execution.

If you’re looking for someone who can lead under pressure, fix broken workflows, and bring AI and HR together to make systems human again, I’m your next best hire.

Let’s connect.

I am a seasoned operations and emergency communications leader with over 17 years of experience managing high-pressure dispatch centers, developing public safety protocols, and implementing strategic improvements in complex environments. Currently, I serve as the Lead Dispatcher for NYU Campus Safety Communications, where I supervise a 24/7/365 operation and lead initiatives in training, CAD efficiency, incident logging, and interdepartmental coordination.

I hold certifications in APCO CCS, CTO, and COML, and I have completed coursework in cybersecurity and emergency management. My background includes technical support, logistics, and team leadership in both the public and private sectors. I am now looking to pivot toward roles in emergency management, GSOC, operations leadership, or AI-enabled strategy, bringing my frontline expertise and strategic planning skills to the table.

I have formal education in Emergency Management, Cybersecurity, and Computer Information Systems, which provides me with a solid foundation in crisis response, digital systems, and operational resilience. My academic background enhances my expertise in public safety communications, critical infrastructure, and emerging technologies. Additionally, I hold professional certifications in APCO Communications Training, Center Supervision, and CompTIA Security+/Network+/A+.