Melissa Abad

My name is Melissa Abad, and I hold an Associate’s Degree in Computer Science with strong hands-on experience in both technology and security. I’m skilled in using Windows operating systems, Microsoft Office (Word, Excel, Outlook, PowerPoint), basic troubleshooting, and navigating software tools efficiently. My computer background helps me stay organized, handle reports, manage digital records, and adapt quickly to new systems.

Alongside my technical knowledge, I bring real-world experience in security. I’ve worked in environments that require situational awareness, strong communication, and conflict resolution — including working in a homeless shelter, event staffing, and high-traffic public areas. I’m trained to stay calm under pressure, address disruptive or unsafe behavior professionally, and maintain the safety of staff, guests, and facilities.

I’m reliable, punctual, detail-oriented, and able to balance both safety procedures and customer service. With a foundation in computer science and a proven security background, I bring a unique mix of technical skill and on-the-ground experience to every role I take on.

I have a solid background that blends security, customer service, and technical proficiency. My experience includes working in high-pressure environments such as homeless shelters and large-scale events, where I developed strong skills in conflict resolution, situational awareness, and maintaining a safe and controlled atmosphere. I’m experienced in observing behavior, de-escalating incidents, enforcing rules professionally, and communicating clearly with both staff and the public.

Alongside my security experience, I bring technical skills supported by an A.A. in Computer Science. I’m proficient with Windows systems, Microsoft Office applications, digital recordkeeping, and basic troubleshooting. This allows me to handle reports, manage data, and quickly adapt to new software or operational tools.

Overall, I offer a reliable, detail-oriented, and flexible work ethic with the ability to remain calm under pressure, think critically, and provide excellent service while prioritizing safety.

I hold an Associate’s Degree in Computer Science, where I developed a strong foundation in computer systems, software applications, troubleshooting, and technical problem-solving. My coursework strengthened my ability to work with Windows operating systems, Microsoft Office programs, and various digital tools used for documentation, communication, and data management. This education supports my ability to adapt quickly to new technologies, manage reports efficiently, and integrate technical skills into security and administrative roles.