Matt Marshall

I'm an avid creator, master communicator, and expansive dabbler. I spent about 15 years working for a Fortune 500 company, thriving within all forward-facing customer service and multiple back-office policy teams. I also spent some time optimizing service process and policy for the company. I'm currently seeking to expand horizons and am now against a little physical labor. :)

I grew up in the customer service vertical, culminating in more than a decade in eBay's top customer service and policy organizations. During that time I operated as a service representative, a quality analyst (coach), and directly supervising teams of up to 30 representatives. Through this work I've mastered written and spoken communication, developed and facilitated training oriented to adult-style learning, and scoped/wrote/rewrote knowledge base content, as well as some initial steps into Lean Six Sigma for process optimization. 

My most relevant education has been from my work experience. My most official education was studying Automotive Technology and generals at UVU, before it grew up from UVSC but after it had graduated from being UVCC.