Marcus Williams

I possess six years of extensive experience in Customer Service and Operations Support, demonstrating my expertise in managing time effectively and developing strong analytical and interpersonal skills. My diverse background encompasses Full Stack Development training, Trades, and Administrative Specialist roles, allowing me to thrive in both client-facing and remote work environments. I am proficient in utilizing a range of technologies including Zoom, Slack, and various software platforms, and I am continuously enhancing my data entry and troubleshooting skills. Additionally, I excel in using MS Office applications and have over seven years of hands-on experience with laptop and desktop computers, including a dual monitor setup, and various internet-based browsers such as Chrome, Firefox, Explorer, and Safari.

Work Experience 

Web Designer/Programmer Intern 

Genesis Development West Inc. - Scottsdale, AZ 

October 2021 to Present 

Responsibilities include: 

• Web Development 

• Client Requirements 

Customer Service Representative/Operations Support 

Genesis Development West - Scottsdale, AZ 

June 2015 to Present 

Responsible for Customer Service, Order Fulfillment, and all necessary support functions. • Inbound and outbound calls to organize appointments, based on the customer's specifications. 

• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 

• Check to ensure that appropriate changes were made to resolve a given customer's problems. 

• Data entry to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. 

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 

Library Assistant ( Customer Service ) 

NORTHLAND PIONEER COLLEGE - Holbrook, AZ 

2018 to 2019 

Responsible for Customer Service, Order Fulfillment, and all necessary support functions. COVID caused the campus to close but while working in this position my responsibilities included: 

• Provide customer service by assisting with library events, testing sessions, and scheduled reading. 

• Provide service to customers to make card registrations, catalog borrowed items, pay fees, reserve materials, discharging materials, research assistance, and reader advisory. 

• Organize and shelving of materials maintaining an orderly appearance of the library to provide service to the public. 

• Inspect the condition of books before and after check-out to ascertain any damage on behalf of the customer.  Documenting and organizing the repair of damaged books. 

• Assisting customers with internet access and ensuring their technical needs are met. 

• Operate Windows PC. 

• Cataloging audio-visual material and other mediums. 

• Settling any disruptions or disturbances in the library. 

Education 

Certification in Fullstack Web Developer 

Kingsland University - Atlanta, GA 

Certification NCCER Levels 1,2,3,4 in Welding 

Northland Pioneer College - Holbrook, AZ 

High School Diploma 

Arizona Virtual Academy/ Insight Virtual Academy - Glendale, AZ