Lazaro Pila

Serve as the primary manager of prospective students applying to NAU after initial
interactions with VMS Outreach staff at recruiting events and before officially obtaining
student status.
-Contact prospective students to address any potential needs and/or direct these
individuals to appropriate resources e.g., enrollment management coordinators, NAU’s
Admissions Office, the Veteran Success Center (VSC), the Office of Scholarships and
Financial Aid (OSFA), etc.

- Document interactions with possible students in the new Organization of Salesforce and
alert relevant staff to tasks involving prospective students.
-Brief coworkers and supervisors on patterns established, recommendations for the future,
etc.
-Draft and revise outgoing correspondence to prospective students that remains up to date
with current resources, benefits, VMS services, etc.
-Perform additional duties as assigned by the department.

This job entails a range of responsibilities centered around ensuring accuracy, effective communication, and continuous improvement in medical service operations and prospective student management. Key tasks include researching failed measures for accuracy, tracking trends, and keeping relevant departments and management informed. The role also involves developing and maintaining educational tools, training staff on abstraction procedures, and resolving chart-related issues, fostering consistent information sharing and training for staff involved in core measures and abstraction.

A significant part of the job includes facilitating communication between hospital staff, including physicians and department managers, and providing updates on critical measures. The role also supports the creation, management, and revision of medical forms and orders, ensuring the use of the most current versions and coordinating with various departments to maintain and update necessary resources. This requires collaboration with staff for ongoing communication, design tasks, and addressing gray-area abstraction questions alongside senior administration.

The job further encompasses student outreach management, acting as the main liaison for prospective students following initial outreach. This includes guiding potential students to appropriate university resources, documenting interactions in systems like Salesforce, and briefing team members on emerging trends and insights. Regular updates, drafting correspondence, and performing various supportive tasks as directed are integral to ensuring seamless communication and support for prospective students.

With a bachelor’s degree in communication and a strong foundation in professional development, I bring valuable skills that align seamlessly with the multifaceted requirements of this role. My education has equipped me with the ability to conduct thorough research, analyze complex information, and maintain effective communication with diverse teams, all of which are essential for accurately tracking trends, developing educational tools, and providing timely updates to medical departments and management. These abilities enhance my capacity to foster an environment of continuous improvement in medical service operations.

My background in communication also plays a pivotal role in facilitating clear interactions among hospital staff, physicians, and department managers. This ensures that critical information regarding measures, procedures, and training is conveyed effectively, supporting the creation and maintenance of accurate and up-to-date medical forms and resources. Additionally, my experience positions me well for collaborative tasks such as designing forms, assisting in staff training, and addressing abstraction-related questions, contributing to smooth operational workflows and better patient safety protocols.

In the realm of student outreach and management, my communication expertise is equally beneficial. I am adept at guiding prospective students to necessary resources, maintaining thorough documentation, and briefing teams on emerging patterns and recommendations. This skill set allows me to draft clear, updated correspondence and perform supportive tasks that foster positive engagement and seamless interactions with prospective students. My professional background ensures that all aspects of communication and information management are handled with precision and care.