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Laine Roberts

Laine Roberts

Behavioral Health Administration

Human Resources

Horse Cave, Hart

Social

About Laine Roberts:

I began my adult life studying Social Work and Psychology. I have worked in client relations roles and am a public servant at heart. I am an excellent communicator and have an aptitude for determining the needs of people. I aim to create a space where people feel safe to communicate there needs.

Experience

 

Laine Roberts

 

 

 

 

 

 

National Cave Museum -Assistant Curator

May 2022 - Present

  • Worked closely with a board, balancing priorities of ten different members
  • Formatted and implemented an archival system
  • Created a digital archive
  • Implemented an inventory keeping system
  • Self directed tasks, created a workflow and maintained productivity goals
  • Facilitated group tours and acted as a liaison with the National park and local university
  • Co-Instructed a class with WKU professors working with the Society for Lifelong Learners
  • Created a call number system and began implementation
  • Developed policies and agreements for donor and researcher relations
  • Recruited and directed volunteers
  • Wrote training guide for present and future volunteers

 

Caverns of Sonora — Tourism Adventure Guide

February 2021 - February 2022

  • Guided guests on a 1.5 mile hike through an active cave
  • Engaged children as to maximize their experience and preserve cave ecosystem
  • Kept gift shop inventory and made souvenir orders
  • Kept the bank at the beginning and end of day
  • Managed a team of 10 tour guides and sales associates

Total Advantage Healthcare— Director of Client Relations

February 2019 - March 2020

  • Managed appointment calendar to prioritize efficiency
  • Handled all reservations to maximize company travel budget
  • Responded to calls promptly and clearly to diffuse availability conflicts
  • Audited calls to CMS guidelinesActed as a client advocate with insurers 
  • Identified needs of client through positive communication
  • Balanced a fluctuating schedule

Fund for the Public Interest — Community Outreach Manager

December 2017 - February 2019

  • Executed various administrative tasks
  • Follow project timelines to enhance customer experience
  • Persuasively engaged potential volunteers and members
  • Recruited volunteers and increased show rate for interviews by 10%
  • Formulated projections and goals for office
  • Kept record of fundraising and expenses

 

EDUCATION

University of South Carolina BA in Experimental Psychology

VOLUNTEER

Best Buddies International 2017-2018

Long Beach Community Table

2019-2020

 

 

 

 

Education

As the Director of Client Relations I was able to maintain contact with clients of an insurance agency to judge that their needs were being met by their provider in cooperation with their insurer. I made my clients comfortable enough to call me when they were having trouble with the administrative obstacles to care. I conducted audits of agents to judge the lawfulness of the practice in accordance with CMS guidelines. I worked with agents to adjust their approach in a respectful and professional manor and maintained good relationship with my agents. I improved the client retention and, in turn, agent relationships with their clients.

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