Knox Miller

Greetings! As an Assistant Store Manager at Spirit Halloween, I am a dedicated individual who successfully graduated from high school ahead of schedule. I take great pride in my partnership with Starbucks, where I had been actively involved for the past two years. At present, I am pursuing a retail management degree from ASU originally through the prestigious Starbucks College Achievement Program. Throughout my journey, I have accumulated valuable experience in supervisory positions, primarily within Starbucks and through High school. These roles have provided me with the opportunity to effectively coordinate and oversee a diverse range of events such as weddings, staff lunches and cafes. Moreover, my time as a shift supervisor has further sharpened my leadership and organizational abilities. I possess a deep passion for the retail industry and am enthusiastically committed to advancing my professional development within this field.

Assistant Store Manger – Spencer's Gifts LLC / Spirit Halloween LLC

Made schedule and helped in training of store associates
Helped with shrink reduction 
Helped with store set up (built walls, fixtures, set up with initial truck load and overstock)
Provided communications from District manger and store manger to associates and other management
helped with associate onboarding and separations

Other tasks included
Monetary transactions (cash, card, etc)
Floor management and Coaching
Pocket checks, and helping prevent employee based shrink

Shift supervisor/Barista - Starbucks Coffee Company

Improved Drive Thru Times by 11 seconds (50s ->39s) in 3 weeks for Fast Friday activity in District 

Communicate with a diverse customer base, build rapport and long-term relationships, and achieve a high customer satifaction score (67/80 -- based on 7 weekly survays sent to customers at random)

Working to lead a better enviroment for partners and customers. Lead a team of 3-15 at a time, Helped stores in distirct to uphold to Starbucks Standards and practices.

Notable Skills: Cash mangemnet, Delegation, Customer service, Microso Oice 365, Conflict resolution, Profit/Loss Management

BA in Retail Management – Arizona State Uni. - Online
In progress due to graduate 2025 

HS Diploma