Kimbarly Williams

A customer support specialist with a passion to service. I have had 20 years of experience in the call center industry with customer service along with management experience. 

Operations Manager – Remotees LLC – October2023 – October 2025

Assisted with the company start up and process implementation 

Handled Clients Services and ensured client satisfaction

Program Manager                                                    Dec 2012 – Sep 2023

KM2 Solutions, Castries, Saint Lucia

Led and managed two high-performing programs, overseeing 142 agents, 9 supervisors, and 6 team leads.

Increased team productivity by 15% through targeted training programs and performance incentives.

Achieved a 98% client satisfaction rating by cultivating strong relationships and effectively resolving escalated issues.

Level II Customer Service Representative ACS/E-Services, Gros Islet, Saint Lucia

Feb 2009 – Nov 2012

Delivered high-quality customer service, efficiently resolving complex inquiries.

Consistently exceeded performance targets, improving team performance. Recognized for excellent communication and problem-solving skills, earning positive feedback from clients and management.

College, Media Studies