Kenisha Thompson

I have over seven years of experience in customer service, hospitality and operations, where I’ve learned the value of clear communication, patience, and problem solving. I enjoy helping people feel supported and making sure their concerns are handled with care and efficiency. I’m currently focused on remote opportunities where I can bring that same level of professionalism and empathy to a wider audience. I’m comfortable working independently, staying organized, and adapting quickly to new systems. My goal is to contribute to a team that values reliability and genuine customer connections.

I am a Customer Service and Operations Specialist with over 10 years of experience in hospitality, client support, and team coordination. My background includes managing hotel operations, leading catering teams, and supervising marketing campaigns, all while maintaining strong client relationships and ensuring smooth workflows. I’m skilled in scheduling, conflict resolution, and digital communication tools, with proven adaptability in both in person and remote environments.

I bring a resourceful, organized approach to every role, whether it’s resolving complex issues, training new staff, or supporting customers through digital platforms. My focus now is on remote opportunities in customer support, operations coordination, or tutoring, where professionalism, empathy, and problem solving can make a meaningful impact.

I earned my High School Diploma from St. Hilda’s Diocesan High School (2004–2010), where I first developed an interest in hospitality and service. I continued my education at Moneague Community College, completing an Associate Degree in Tourism and Hospitality Management (2010–2012). To expand my professional expertise, I am currently enrolled at Ashworth College, pursuing a Certificate in Hotel & Restaurant Management (2023–Present). Looking ahead, I am set on continuing my education at the Auguste Escoffier School of Culinary Arts, where I plan to refine my pastry and baking skills and begin a professional career in the culinary industry. 
I hold multiple food safety credentials that strengthen my ability to manage customer service and hospitality environments with professionalism. In March 2023, I completed the Florida Certified Food Handler Certification through StateFoodSafety, valid for three years. Most recently, in April 2025, I earned the Food Safety Management Principles Certificate through 360training Learn2Serve, further expanding my knowledge of food safety standards and compliance.