
Kim Schuberthan
Customer Service / Support
About Kim Schuberthan:
Developed a large client service team into proactive customer success managers resulting in higher renewal rates (from 75% - 90%), increased client satisfaction (average CSAT 4.9) and increases to overall contract value with over 100 accounts totally over $200M in revenue, annually.
Experience
Over 25 years of experience working with technology vendors, management consulting companies and financial services firm.
Education
Framingham State University
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Jobs near North Attleboro, Town of North Attleborough, Bristol
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+We're building a world-class, remote-first Customer Success organization that takes real ownership of customer outcomes—not just renewals on a spreadsheet. · +Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal. · ...
Boston, MA1 month ago
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We're looking for someone excited to optimize our Customer Success tech stack, streamline processes, and support data-driven decision-making to enhance customer engagement. · ...
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As a Customer Success Associate, you will serve as a trusted partner to our customers. · ...
Boston, MA1 month ago