Kim Proctor

I'm a Senior Product Manager with a background in 10 industries including subscription-based businesses and products. I’ve spent most of my career helping companies improve engagement, retention, and the overall customer experience. 

🚀 I help online businesses unlock growth by identifying hidden customer needs and turning insights into high-impact digital products.

With a passion for customer-centric innovation, I’ve led product strategies that transformed engagement and subscription metrics—one initiative alone boosted performance 7x.

💡 Whether scaling new products or evolving existing platforms, I thrive at the intersection of vision and execution. I translate complex challenges into intuitive solutions, rally cross-functional teams, and keep customers at the center of every decision.

What I bring to the table:
✅ Proven track record of guiding products from zero to launch (and beyond) in agile environments

✅ Passion for customer discovery and continuous improvement

✅ Strong collaborator who builds bridges across engineering, design, marketing, and sales

✅ Data-driven, but intuitive—balancing analytics with human insight

✅ Obsessed with delivering real value to users, teams, and the business

I’m always up for solving the next big challenge in digital product growth. Let’s connect if you're building something great or looking for a fresh perspective.
 

Bryant University bachelor of science, Certified Customer Journey Mapping and Customer Scenario Mapping.