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Westmont
Kevin Kumar

Kevin Kumar

Marketer, Researcher, and Communication Specialist

Marketing / Advertising / Public Relations

Westmont, Township of Downers Grove, DuPage

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About Kevin Kumar:

Recent graduate of USC's Master of Communication Management program seeking employment. I have roughly 5 years of professional experience with roles similar to customer support specialist, higher-education advising, creating entertainment content, and creating digital marketing content for various brands. 

Experience

  • Student Support Advisor, DeVry University
    • Examined databases to collect data to offer resolutions to inbound and outbound inquiries
    • Engaged with over 200+ clientele to coordinate action plans for academic success
    • Solved complex problems in a fast-paced environment pertaining to academics and finance
    • Interpreted different forms of data to resolve unique issues and address clientele concerns
  • Brand Ambassador, Dixon Golf
    • Publicly presented products and brand info to over 150+ potential customers on a daily basis
    • Implemented promotional strategies to strengthen customer service and increase sales volume
    • Created content and posted on social media platforms to foster brand identity
    • Collaborated with clients to meet deadlines and their standards for over 100 events and tournaments
  • Customer Service Representative Intern, Veterans United Home Loans
    • Assisted with external communication campaigns with current and potential clients
    • Arranged solutions and provided discretion to alleviate concerns from inbound and outbound inquires
    • Recorded and managed data in database systems for all departments to have updated information

Education

  • Master of Communication Management from the University of Southern California
    • GPA: 4.0
    • Graduation year: 2023
  • Bachelor's of Art in Organizational Communication from the University of Missouri
    • GPA: 3.3
    • Graduation year: 2021

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