Kevin Kumar
About Kevin Kumar:
Recent graduate of USC's Master of Communication Management program seeking employment. I have roughly 5 years of professional experience with roles similar to customer support specialist, higher-education advising, creating entertainment content, and creating digital marketing content for various brands.
Experience
- Student Support Advisor, DeVry University
- Examined databases to collect data to offer resolutions to inbound and outbound inquiries
- Engaged with over 200+ clientele to coordinate action plans for academic success
- Solved complex problems in a fast-paced environment pertaining to academics and finance
- Interpreted different forms of data to resolve unique issues and address clientele concerns
- Brand Ambassador, Dixon Golf
- Publicly presented products and brand info to over 150+ potential customers on a daily basis
- Implemented promotional strategies to strengthen customer service and increase sales volume
- Created content and posted on social media platforms to foster brand identity
- Collaborated with clients to meet deadlines and their standards for over 100 events and tournaments
- Customer Service Representative Intern, Veterans United Home Loans
- Assisted with external communication campaigns with current and potential clients
- Arranged solutions and provided discretion to alleviate concerns from inbound and outbound inquires
- Recorded and managed data in database systems for all departments to have updated information
Education
- Master of Communication Management from the University of Southern California
- GPA: 4.0
- Graduation year: 2023
- Bachelor's of Art in Organizational Communication from the University of Missouri
- GPA: 3.3
- Graduation year: 2021
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Preschool Assistant Teacher
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BP Chicago, United StatesEntity:Innovation & Engineering · Job Family Group:IT&S Group · Job Description: · Responsibilities · Part of a cross-disciplinary team, working closely with other data analysts, product managers, data scientists, data engineers, software engineers, data managers and business ...