Kendra Miller

Executive Director in healthcare with expertise in strategic planning and staff management. Proven track record in enhancing resident care and achieving occupancy targets through effective marketing strategies. Adept at regulatory compliance and fostering positive relationships, ensuring high-quality service delivery and operational excellence. Compassionate Patient Services Coordinator with experience in healthcare administration and patient advocacy. Strong skills in scheduling appointments, handling patient inquiries, and coordinating medical services. Demonstrated ability to improve patient satisfaction and facilitate effective communication between patients, families, and healthcare providers. Over 10 years of experience fostering strong relationships with healthcare providers, including physicians and NPs, to enhance resident care and achieve optimal health outcomes. Committed to maintaining confidentiality while providing high-quality support for patient care needs

With experience as a COTA/L and therapy program manager, I oversaw and administered therapy services by managing staff, budgets, and operations to ensure effective and efficient program delivery. This role involved strategic planning, coordinating clinical and administrative tasks, monitoring program performance, and ensuring compliance with regulations and standards. I acquired strong leadership, communication, and organizational skills for this position. As an Executive Director of an assisted living community, I manage the facility's daily operations, oversee staff, ensure regulatory compliance, and maintain high standards of resident care and satisfaction. Key responsibilities of this position include staff hiring, training, and management; fiscal oversight and budgeting; and communication with residents, families, and medical providers. 

Master's in healthcare administration from Franklin University | Columbus, Ohio