KENDRA BENSON

Experienced IT and service delivery professional with over 10 years of experience in managing complex supply chains, vendor relationships, and end-to-end project execution. Proven expertise in inventory management, procurement lifecycle, and cross-functional collaboration to ensure seamless operations and customer satisfaction. Skilled in leveraging tools like Epicor, ERP, and ServiceNow to optimize processes, and meet time-sensitive deadlines. Adept at troubleshooting, vendor coordination, and delivering high-quality service in fast-paced environments.

I have a strong strong background in systems administration, infrastructure management, and IT service operations. Over the years, I’ve worked in both cloud and on-premises environments, specializing in ServiceNow administration, workflow optimization, and security compliance for mission-critical systems. My expertise includes automation with PowerShell, patch management, system migrations, and maintaining secure, high-performing infrastructures for government agencies. I am passionate about continuously learning the latest technologies to strive to expand my skill set and align my work with organizational goals.

I have completed foundational IT training at TrainACE, where I gained hands-on experience in IT fundamentals, system operations, and troubleshooting. This education provided a solid base for my career in IT, complemented by professional certifications such as ServiceNow CSA, CompTIA Security+, and AWS Certified Cloud Practitioner, which demonstrate my commitment to continuous learning.