Kalisha Marti

I possess a strict sense of professionalism. I would describe myself as resourceful and tenacious and I believe its these traits that make me a valuable and indispensable asset to any company. I always strive to complete a task to the best of my ability and I never quit until all my energy is expended.

My most recent position was at ConEdison as a customer service representative. I was there for 18 months and I've listed my relevant duties below:

• Respond to inbound customer inquiries via phone with professionalism and efficiency, resolving issues and providing timely support
• Make outbound calls to follow up with clients, confirm information, and schedule appointments
• Accurately schedule and manage customer appointments using internal booking systems and software tools
• Review and update spreadsheets to ensure client records, appointment data, and service logs are current and accurate

I have a high school diploma and some college experience but no degree.