Juan Carlos Arango

Passionate about leading digital and creative transformation, I combine over 20 years of experience in non-linear editing and audiovisual post-production, where I’ve had the opportunity to lead key projects, listen to and understand client needs, and contribute creative solutions to ensure the success of each initiative. Throughout my career in television, I’ve worked on a wide variety of projects, always focusing on optimizing commercial performance and delivering high-impact results.

Recently, I made a successful transition to the commercial sector in the U.S., where, thanks to exceptional results, I earned a rapid promotion. In this role, I lead teams and develop strategies that not only focus on providing exceptional customer service but also on achieving and surpassing commercial goals. My ability to listen, understand client needs, and offer personalized solutions has been key to ensuring client satisfaction, while my focus on optimizing performance has led to significant improvements in sales and operational efficiency. This balance between customer service and business performance has ensured a lasting impact on every project I manage.

Lowe’s – Charlotte, NC

Sales Floor Department Supervisor – Plumbing and Electrical Departments
January 2024 – Present

I lead and manage a team across four key commercial areas of the store, optimizing their performance to meet and exceed sales targets, resulting in significant growth during my time in the role. I implement effective business strategies, providing training and motivation to my team members, enhancing their customer service skills and increasing overall satisfaction levels. Additionally, I analyze market trends to adjust sales strategies and maximize growth potential. I collaborate closely with other departments to ensure smooth operations that are aligned with the company's overall objectives.

Customer Service Associate Pro – Paint Department
October 2023 – December 2023

Built relationships with contractors and large companies, driving sales of paint products. Provided expert advice on custom painting solutions for both commercial and residential projects, improving client efficiency. Managed key client accounts and large-scale paint orders, ensuring timely deliveries and enhancing customer satisfaction.

Customer Service Associate – Plumbing and Electrical Departments
June 2023 – September 2023

Offered personalized technical solutions in plumbing and electrical departments through effective product recommendations. Improved customer satisfaction by collaborating with the sales team to streamline inventory management and expedite orders, resulting in better workflow.

Producer and Editor Manager
Somos Medios Completos S.A.S. – Bogotá, Colombia
2019 - 2023

 

Founded and managed the company, leading a team in creating audiovisual content that significantly improved clients' visibility on digital platforms.

Senior Editor Promotions
Producciones 5y6 – Bogotá, Colombia / Cancún, México
2018 - 2019

 

Developed and edited promotional content for reality shows, contributing to the success of major productions for Televisa and RCN Television, increasing public interest.

• Reality 4 Elements Second Season (Televisa Mexico) – 86 episodes
• Reality 4 Elements First Season (RCN Colombia) – 90 episodes
• Reality Inseparables First Season (Televisa Mexico) – 40 episodes

Project Manager Latam
Punto de Vista Post – Bogotá, Colombia
2014 - 2016

 

Led post-production projects across Latin America, ensuring efficiency and meeting deadlines for a multinational client.

Senior Creative Producer/Editor
Vudu Post House and Film – Bogotá, Colombia
2013 - 2014

 

Developed advertising campaigns and project management systems, leading to faster delivery times and improved client satisfaction.

Senior Creative Editor – Advertising Department
Caracol Televisión – Bogotá, Colombia
2010 - 2013

 

Contributed to advertising campaigns that increased channel audience through the creation of engaging and innovative content.

Producer & Senior Creative Editor
Freelance and Project Staff – Los Angeles, CA
2005 – 2007

 

Worked on multimedia projects that increased the brand visibility of a major video game company, including commercials and presentations.

Document and Customer Service and Media Process Supervisor
Lehman Brothers/BNC Mortgage – Los Angeles, CA
2005 - 2007

 

Supervised a team responsible for document processing, introducing improvements that significantly increased monthly document output.

Digital Compositor, Creative, Modeler
Kronos Digital Entertainment Inc. – Los Angeles, CA
2003 - 2005

 

Developed high-quality 3D content for the entertainment industry, improving the visual quality for gaming platforms.

Creative Editor – Advertising Department
Caracol Televisión
1997 - 2000

 

Led the creation and editing of promotional campaigns, earning awards for innovations that optimized marketing and project management within the channel.

Reports, Dashboards, and Customer Success inSalesforce
Pathstream
Aug 2025 
Lead Management in Salesforce
Pathstream
Aug 2025 
Opportunity Management in Salesforce
Pathstream
Aug 2025 
Sales and CRM Overview
Pathstream
Jul 2025 

Instituto Mexicano de Tanatología, A.C.

Thanatologist  (Grief Counselor)

Universidad de La Sabana

Coaching

AUDIOVISUAL MEDIA INSTITUTE

Non-Linear Editor - Digital Compositor

GNOMON SCHOOL

Certificate in Animation and Visual Effects

Pontificia Universidad Javeriana

Diseño Industrial