About Joran Stegner:
I’ve been supporting TSA in two prior contacts dating back to 2012. I’m passionate about serving the customer in any way I can to provide the best support possible. I’ve been a part of the client assurance lab for all changes proposed and carried out by engineering in the Production environment, from a testing perspective.
My job details are as follows:
- Administered to and managed all CAL Lab needs, including maintaining workstation security, workstation assignment, hardware monitoring, imaging, system integrity, virtualization and AD management. Mastered proper inventory management and deployment in SCCM. Moved or replaced Client Assurance Lab (CAL) hardware, and re imaged critical testing machines on timely basis. Verified baseline image applications, and maintained inventory of baseline Altiris/SCCM packages.
Focus on Infrastructure software testing, specifically functional and regression testing and test case composition. Assisted with COTS/GOTS testing by providing efficient technical support utilizing personal knowledge to assist users/government entities. Increased lab maintenance responsibility with the addition of bi-monthly maintenance window support for CAL resources. Additionally, provisioned accounts and oversaw the deployment of iOS and Blackberry software for iPhone/iPad testing, including ongoing experience with GC/BB/UEM/Airwatch administration, Integrated MacOS devices and software testing at the CAL, to support all functional, validation and regression testing requirements in the environment.
Prepared TEMP and TAR documentation, testing formal software, RFC and O & M solutions hands-on with the Engineering team to support ongoing environmental improvements and upgrades
Experience
Mobile Tech Support Inc - 1999 - 2012
Field Service Technician - Company Manager
Eagle Ray Inc. - 2012 - 2019
Testing Lab Manager/Senior Infrastructure Test Engineer
TSA Contract - ITIP to IMPACT
CACI - 2019 - Present
Testing Lab Manager/Senior Infrastructure Test Engineer
TSA Contract - IMPACT
Education
Bachelor of Science in Electronics Engineering Technology
DeVry University - Phoenix - Graduated: 2001
Certification: ITIL 4
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