Ashok lanka

Throughout my career, I have worked closely with stakeholders to gather and document requirements, design efficient workflows, and translate business needs into actionable solutions. My hands-on experience includes writing detailed BRDs and user stories, performing UAT coordination, and facilitating stakeholder demos — all while ensuring the quality and scalability of enterprise systems.

I bring specific expertise working with ITSM and ITOM modules in ServiceNow, where I’ve contributed to process improvements, configuration, and user adoption efforts. I’ve collaborated with cross-functional teams to implement custom workflows, build dynamic forms, and ensure proper role-based access and data integrity. My experience also includes integration efforts between ServiceNow and external systems, supporting end-to-end service delivery.

In addition to ServiceNow, I am highly skilled in SQL, JIRA, Confluence, Power BI, and Agile/Scrum methodologies — enabling me to deliver value across data analysis, testing, and reporting functions. I am passionate about solving business problems through automation and workflow optimization, and I pride myself on being a collaborative, solutions-focused team player.

I am excited to apply for the Business Systems Analyst – ServiceNow position at [Company Name]. With over 6 years of experience in business systems analysis and quality assurance, combined with a strong foundation in enterprise platforms and process optimization, I am confident in my ability to support and enhance your ServiceNow initiatives effectively.

Master's in Data Science and Analytics