Jennifer van Manen

EXPERIENCE

5/1/24 to 1/4/25                                      Metro Productions                                                       Raleigh, NC

CUSTOMER SERVICE REPRESENTATIVE

• Estimated various print projects from business cards to complex projects that included die cutting, sleeking, and perfect binding. 
• Managed invoicing through Quickbooks Online while ensuring pricing is accurate.
• Managed prepress projects, proofing and layout all within InDesign and SmartStream. 
• Helped production meet promised expectations on various and complex projects. 
• Outsourced with various suppliers as needed, often coordinating jobs with more than one outside supplier. 
• Interfacing with customers to discuss and document their needs and expectations along with gathering all relevant information to ensure project success and client satisfaction.
• Ability to suggest alternative options on projects in order to run a cleaner and quicker project path while still ensuring customer satisfaction and quality.
• Answered phone calls and emails from customers and clients and directed them to relevant staff. 
• Worked to find efficiencies within the estimating system, invoicing, as well as production. 
• Filing and organizing records, invoices, and other important documentation.
• Worked in bindery to ensure deadlines were met from very small projects to incredibly large and complex direct mail pieces. 
• Always ask if anyone needs help. Someone always does.

9/9/23 TO 1/3/25                                        Laser Image, NC                                                          Durham, NC

Senior Project Manager/Office Manager

• Coordinated the production of large format digital vinyl as well as illuminated signage,

pan signs, door vinyl, etc., for storefronts, business interiors, ballparks, client events,

business fleets, and racecars.

• Outsourced with various other companies while communicating project needs, scope,

and ensuring accurate, as well as competitive, pricing, along with ensuring turn times

and high-quality products.

• Schedule projects within the organization and with various suppliers not only to meet

deadlines but also to manage realistic expectations.

• Interfacing with customers to discuss and document customers needs and expectations

along with gathering all relevant information to ensure project success and client

satisfaction.

• Ability to suggest alternative options on projects in order to run a cleaner and quicker

project path while still ensuring customer satisfaction and quality.

• Extensive research on permitting requirements of each town and city within various

counties to ensure permitting documentation is correct, and that all items required by

permit department are provided in a timely and accurate manner.

• Performed duties as office manager in regards to answering phone calls and emails from

customer and clients and directly them to relevant staff.

• Reporting office progress to senior management and working with them to improve

office operations and procedures.

• Filing and organizing records, invoices, and other important documentation.

5/3/21 TO 7/24/2023                                  Graphix Solution                                                          Apex, NC

Senior Project Manager/Office Manager

• Coordinated the production of large format digital vinyl as well as illuminated signage, pan signs, door vinyl, etc., for storefronts, business interiors, ballparks, client events, business fleets, and racecars.
• Outsourced with various other companies while communicating project needs, scope, and ensuring accurate, as well as competitive, pricing, along with ensuring turn times and high-quality products. 
• Schedule projects within the organization and with various suppliers not only to meet deadlines but also to manage realistic expectations. 
• Interfacing with customers to discuss and document customers needs and expectations along with gathering all relevant information to ensure project success and client satisfaction.
• Ability to suggest alternative options on projects in order to run a cleaner and quicker project path while still ensuring customer satisfaction and quality.
• Extensive research on permitting requirements of each town and city within various counties to ensure permitting documentation is correct, and that all items required by permit department are provided in a timely and accurate manner. 
• Performed duties as office manager in regards to answering phone calls and emails from customer and clients and directly them to relevant staff. 
• Reporting office progress to senior management and working with them to improve office operations and procedures. 
• Filing and organizing records, invoices, and other important documentation.

Print PRoduction Manager 

• Coordinated the purchase and production of printed collateral marketing materials to include multiple page brochures, flyers, business cards, branded promotional products, banners, embroidered apparel, screen printed apparel, signs, packaging, etc. 
• Managed several aspects of customer storefront. 
• Managed multiple printing projects simultaneously ensuring quality standards and delivery schedules were met with minimum or no cost over runs.
• Interacted with multiple project owners, offering solutions to print production needs.
• Brought projects in on-budget and on-time while maintaining quality and ensured competitive pricing.
• Evaluated print production concerns, paper issues and providing resolution when errors occur.
• Laid off due to Covid.

Print PRoduction Manager (John Deere)

• Coordinated the purchase and production of printed collateral marketing materials to include Direct mail, multiple page brochures, signs, packaging, etc. 
• Managed multiple printing projects simultaneously ensuring quality standards and delivery schedules were met with minimum or no cost over runs.
• Interacted with multiple project owners, offering solutions to print production needs.
• Coordinated mailings and distribution for multiple projects.
• Communicated with mid- to top-level marketing and procurement personnel on projects.
• Brought projects in on-budget and on-time while maintaining quality and ensured competitive pricing.
• Evaluated print production concerns, paper issues and providing resolution when errors occur.
• Grew qualified vendor pool from a few local companies to nationwide vendors which brought new capabilities to the stable as well as created more competitive bidding saving the company money.
• Sourcing totals averaging $2.1 million annually.

Customer Service Representative/Account Manager

• Responsibilities included setting customer and production expectations for large printing and kitting projects.
• Tracked and controlled projects from estimating, quoting, setting timelines, proofing as well as through printing, bindery and shipping.
• Interfaced with print buyers and remote sales to ensure needs were met in a timely manner.
• Monitored costs and continuously strived to identify cost saving opportunities throughout the entire printing process.
• Managed the logistical planning, issue resolution, printing and shipping of all client collateral including onsite press checks and proof approval.

• Customer Service Representative
• Managed all aspects of offset and digital print production project schedules 
• Resolved conflicts and provided solutions in a professional manner to the satisfaction of clients
• Responsible for project tracking via internal proprietary database, Purchase Orders, Statements of Work, closing invoices and delivery tracking
• Proofed print materials; requested, documented and issued estimates for approval by account team and clients
• Managed project specifications, billing and estimated interfacing daily with suppliers, clients, account and creative team
• Operated a digital Docusource printing machine, including file prep, QC and all bindery aspects for each individual project.