Iris Salgado

I've worked for City Furniture in the state of FL for the past five years, in which I learned everything I needed to know about Tempur-Pedic.  Since I sleep in one, I wanted to do the same for all my customers my favorite thing is calling them a few days later to check on their sleep and listening how we changed their health and their lifestyle, this is priceless. As my husband and I are currently in the process of relocating to Georgia, I am looking to take the next critical step in my career. My goal is to secure a challenging position where my past experiences and accomplishments can benefit the organization, educate others and sell a product I am passionate about. 

City Furniture Inc.                                                                                                                               12/2018 - Present

General Manager 

Initially hired as a Manager in Training and progressively promoted for outstanding performance to General Manager. Provide sales and operational leadership and management for a location with $42MM in sales. Accountable for driving revenues, inventory management, loss prevention initiatives, merchandising, customer service/satisfaction, HR initiatives, and consumer financing. Coach, mentor and train a culturally diverse staff of 45 including conducting performance reviews and succession planning. 

• Grew revenues from $36MM to $42MM. Ranked the #1 Ashley store in the South Florida region, 2021.
• Exceed goals in every aspect of measurable KPIs and consistently receive monthly bonuses. 
• Highly involved in consumer financing including credit terms, financing options, and monthly payments. 
• Strategically drive results to ensure the location achieved maximum sales and productivity goals through functional leadership, effective communication, talent management, outstanding merchandise presentation, and operational excellence.
• Motivate and inspire team to high performance, create a spirit-driven, “people first” culture and ensure the delivery of exceptional, world class customer service.
• Significantly improved employee morale, strengthened employee engagement, and reduced employee turnover.
• Coach staff on selling behaviors and best practices to positively impact KPIs, average dollar sale, revenue per door count and conversion rate. 
• Attained top Mystery Shop scores in the Division of 95%.
• Key contributor to the implementation of best practices and process improvements within the organization that generate successful outcomes within the team and improve operational efficiency throughout the organization.

Education

Bachelor of Business Administration Degree in Management & International Business 

Florida International University