Iris Blakley

Customer support professional with 20+ years of experience helping customers navigate complex processes, resolve issues, and feel supported in high-volume, regulated environments. My background includes managing detailed case documentation, prioritizing time-sensitive requests, and communicating clearly across phone, email, and digital channels while consistently meeting quality and service expectations.

I specialize in calm, solution-focused support—breaking down complicated information into clear next steps and ensuring customers feel heard and confident throughout the resolution process. I’m known for strong reliability, attention to detail, and the ability to work independently in remote settings while collaborating effectively with cross-functional teams.

I’m currently transitioning into SaaS / Product Support, where my experience in ticket management, troubleshooting, and documentation aligns naturally with modern support operations. I’m actively building skills in ticketing systems, CRM platforms, and knowledge-base documentation, and I leverage AI tools to draft responses, summarize cases, and improve support efficiency—always with accuracy and customer experience in mind.

I’m interested in Product Support, Customer Support (SaaS), and Technical Support (Tier 1) roles, particularly remote or hybrid opportunities where reliability, strong communication, and thoughtful problem-solving are valued.

Customer care and client support professional with 20+ years of experience resolving complex, high-impact customer issues in highly regulated environments. Extensive background handling escalated cases, sensitive customer concerns, and compliance-driven inquiries requiring accuracy, discretion, and clear documentation.

Experienced in researching customer history, performing root cause analysis, and crafting clear, professional responses for internal leadership and customer-facing communications. Known for calm judgment, empathy, and the ability to manage emotionally charged situations while meeting regulatory, audit, and service standards.

Trusted to handle complex or escalated cases independently, collaborate with cross-functional teams, and provide guidance to peers to improve resolution outcomes and customer experience. Brings a customer-first mindset aligned with care, accountability, and continuous improvement.

Ottawa University — Brookfield, WI
Business Management
Completed coursework toward degree (2 years)