Iris Gamez

Customer-focused Quality Assurance Manager with many years of experience in industry.Successful at internal audits and correctly forecasting product markets for accurate supplying.Skilled at working with customers and clients to ensure fantastic service.

developmentQuality Improvement Coordinator (TEMP) 03/2025 - 05/2025Gold Coast Health Plan | Camarillo, CACoordinated annual medical record audit in compliance with the CaliforniaDepartment of Health Care Services (DHCS) and HSAG standards.Contacted healthcare providers via phone and fax to request medicalrecords, ensuring timely and accurate submissions.Tracked and managed incoming records using Excel Processed, reviewed, and organized medical records received fromproviders to ensure completeness and compliance with audit criteria.Utilized Adobe Acrobat and Microsoft Word to fill out, edit, and preparemedical record forms for submission.Medical Administrative Assistant 12/2021 - 01/2023Clinicas Del Camino Real | Oxnard, CAProvide comprehensive health services to a diverse community of patients.Process verification and insurance claimsTranslate for Spanish speakers patientsConfirm and book appointmentsScanning medical recordsQualify patients for diverse programsPerform computer data entryCustomer

Oxnard College | Oxnard, CAAS in business management Oxnard Adult School | Oxnard, CAMedical Assistant certificationBusiness