Teresa Roland

Dedicated public service specialist with over 20 years of experience in communication, public service and law enforcement skills. A driven leader with exceptional interpersonal, problem solving, multi-tasking and time management skills. 

Workplace Learning Solutions, INC                                                        June 2025-Present

Supported Employment Specialist

• Develop individual employment plans that outline the necessary steps and support for clients to achieve their employment goals.
• Identify job opening opportunities for clients
• Provide job coaching and on-the-job support to assist clients with job tasks, workplace accommodations, and interpersonal communication with employers.
• Assist clients with resume writing, job search strategies, and interview preparation.
• Provide continuous support to help clients adapt to their roles, learn new skills, and overcome challenges in the workplace, which includes monitoring client's progress and adjusting their employment plans as necessary. 

Easter Seals Midwest, St. Louis, MO                                                                    2006-2020

Community Living Specialist

• Supported individuals with disabilities and the community during community crisis situations. 
• Monitored individual's physical and emotional well-being and reported unusual behavior, changes in condition on mental health manifestation to appropriate support team.
• Implemented treatment protocols and programs for individuals based on their behavior support plan to ensure their goals were achieved. 
• Documented daily and monthly detailed behavioral data and progress notes throughout the shift as well as other required paperwork in an accurate and timely manner.

Missouri Board of Probation and Parole, St. Louis, MO (Retired)                          2003-2020

Probation Officer II

• Supervised a caseload of approximately 75 clients on Level II and Level III supervision through the Interstate Compact Offender Tracking System (ICOTS) database. 
• Investigated the personal histories and environments of client released on probation and parole. 
• Prepared required reports as needed and formulated the appropriate community and treatment plans. 
• Collected urine and hair specimen for random drug testing
• Collected DNA cheek swab specimen from clients as required by law
• Took photos and fingerprints of all clients and fully completed MSHP DNA collection form
• Verified that each specimen was accurately labeled and recorded in the DNA database
• Delivered all daily samples to USPS for tracking purposes
• Monitored offenders in the community to ensure compliance with court-ordered treatment plans.   
• Assured clients followed local, state and federal laws and registrationrequirements.
• Investigated law violations and conducted violation interviews; wrote violation reports and provided a recommendation for all violations. 
• Testified in court to violations of imposed conditions and presented a rationale for the recommendation.  
• Gathered information by conducting interviews with new clients, maintaining personal contact with them through office visits, home visits, telephone calls, employer visits, significant others, and treatment providers. 
• Supplied clients with information to obtain and maintain stable employment. 

Missouri Division of Family Services, St. Louis, MO                                              1999-2003

Social Service Worker II

• Coordinated services for families involved with St. Louis City Child Abuse and Neglect Division.
• Investigated; personal history, backgrounds, and environments of all individuals involved.
• Prepared reports and formulated appropriate placement plan for both the children and parents. 
• Worked with families to remain intact or become reunified. 
• Conducted investigations within 24 hours after receiving report of suspected abuse and/or neglect of children. 
• Gathered information by conducting interviews with children and their family members.  
• Made determination if child abuse/neglect had occurred and generated a report. 
• Initiated guardianship proceedings in emergency situations. 
• Served as an advocate on behalf of the child to coordinate services with physicians, community agencies, family members, and the Court.  
• Connected the family with appropriate community services.

MA, Degree in Legal Studies, Webster University, St. Louis, MO, 2002

BA, Degree in Urban Affairs and Community Service, St. Louis University, St. Louis, MO, 1999 

AAS, Degree in Criminal Justice & Law Enforcement, St. Louis Community College, St. Louis, MO, 1996