Heather Inscoe

I have over 10 years of experience working in the clerical/ secretarial field. I have over 8 years of experience working in the customer service field. I have over 4 years of experience in entry to intermediate accounting. I am 38 years old and am looking to get back in the office and accounting field full-time. 

EXPERIENCE
Anstine & Sparkler Law Firm, York, P.A. - Head Receptionist & Legal
Secretary (Paid Four Year/High School Internship)
June 2000 - August 2004
● Head Receptionist- Greet and direct clients, Operate multi-line
telephone system, Take/deliver messages to appropriate lawyer or
staff member, Send/Check/Sort/Deliver daily mail and packages to
appropriate lawyer or staff member, Check office voicemail, Transfer
calls to appropriate lawyer or staff member, Filing, Organization,
Strong communication skills, Processing Client Payments
● Legal Secretary: (Promoted from Receptionist to Legal Secretary)
Assisted Lawyers With Varying Tasks, Speech-to-text-transcriber
(listened to lawyers’ notes via their dictation tapes), Drafting Legal
Documents (Such as Letters or Wills, Operating Multi-line Telephone,
Maintained Lawyers’ Personal and Work Schedules, Data Entry,
Organization, Copying, Scanning, Faxing, Filing, Screened/Transferred
Telephone Calls to Appropriate Lawyer, Computer and Software
Proficiency (Law Office Software, Microsoft, etc.), Strong
Communication, Time Management, Attention to Detail
 

Value City, York, P.A. - Shoe Department Clerk promoted to Cashier,
Promoted to Customer Service Representative, Jewelry Department
Leader
September 2004 - December 2008
● Shoe Department Clerk: Customer Service, Stocking, Shelving,
Organization, Inventory, Pricing, Strong Product Knowledge, Teamwork,
Organization,
● General Cashier: (Promoted to Cashier from Shoe Department Clerk)
Retail, Customer Service, Greeting Customers, Using a Cash Register,
Taking payments, Cash Register computer software, Basic Math,
Counting Cash and Change, Teamwork, Clean Work Station
● Jewelry Department Team Leader: (Promoted to Department Team
Leader of Jewelry from Cashier) In Charge of the Jewelry Department
and Staff, Strong Customer Service, Operating Department Cash
Register, Inventory, and Creating Schedules for Department Employees,
Product Knowledge/Location, Organization, Maintaining Clean Work
Area/Department, Stocking, Strong Leadership and Teamwork,
Problem-Solving, Strong Communication, Creativity
● Customer Service Representative: (Promoted to CSR in addition to
being Jewelry Department Team Leader) In Charge of All Cashiers and
Cash Registers, In Charge of Return Center and Staff, Strong Customer
Service, Strong Knowledge of the Department and Product Location,
In Charge of Cash Counting & Handling of the Overall Cash Register
Safe and Giving Out Cash/Change as Needed to Balance Each
Cashier’s Register, Created/Maintained Cashiers’ Break and Lunch
Schedules, In Charge of Setting Up Each Cash Register Needed for the
Day as well as, Turning Off/Taking Down Each Register and Turning it
into the Store Safe, In Charge of Setting Up/Emptying the Cash
Register Safe, Assist Store Managers as Needed, Train New Cashiers,
Assist Cashiers with Various Register or Customer Issues, Strong
Leadership, Strong Communication, Time Management, Strong/Fast
Problem Solving, Operating Multi-Line Telephone, Multi-Tasking
 

Gerhardt, USA - Receptionist- CFO Administrative Assistant
February 2009- December 2012
● Receptionist: Multi-tasking, Teamwork, Customer Service, Strong
Communication Skills, Organization, Maintaining a Clean Work
Environment, Operating Multi-Line Telephone System, Filing,
Organization, Greeting Customers, Sending/Sorting/Delivering Daily
Mail, Scanning, Faxing, Filing, Greeting Clients, Checked Nightly
Voicemail
● Chief Financial Officer (CFO) Assistant: (Promoted to CFO
Administrative Assistant from being the Receptionist) Entry to
Intermediate Accounting Duties, Creating/Maintaining Daily Sales
Reports, Assisting with Payroll, Accounts Payable, Accounts
Receivable, Computer Software (Axapta, Microsoft), Data Entry, Strong
Communication Skills, Teamwork, Strong Attention to Detail, Strong
Organization, Faxing, Copying, Filing, Basic Clerical Duties, Maintaining
Daily Company Bank Deposit, Report Directly to CFO, Problem Solving,
Strong Time Management Skills,
 

Self-Employment- In-Home Education Tutor
August 2013- Present
● In-Home Education Tutor (Ages 5- 18/Grades 1st- 12th): In-home Tutor
of School-age Children with Homework, Studying, and overall
Enrichment, Worked with children with learning disabilities (severe
ADHD), Ability to Maintain Professional Relationships With Children As
Well As The Parents. Ability to Maintain Structured Environment As Well
As Developing Routines, Flexibility, Reliable, Punctual, Having Rapport,
Strong Communication, Personable, Self-Sufficient, Strong Time
Management, Strong Interpersonal Skills, Strong Problem Solving,
Computer Skills (Google, Microsoft, and School District Software),
Strong Creativity, Attention to Detail, Strong Patience, Generate own
payroll, Data Entry of hours into Excel Spreadsheet, Generated
Invoices

EDUCATION
West York High School - High School Diploma
August 2000 - June 2004
Distinguished Honor Roll 9th- 12th grade
Choir 9th- 12th Grade
Basketball 9th-10th Grade
Track & Field 9th- 12th Grade
Intro to Spanish I-III 9th- 11th Grade
Library Volunteer Red Lion, PA 2018-2020