Heather Coleman

As a dedicated Interim Leader, Senior Technical Project Manager, and Mentor, I specialize in steering large project landscapes towards success. My focus lies in:

𝗧𝗲𝗮𝗺 𝗖𝘂𝗹𝘁𝗶𝘃𝗮𝘁𝗶𝗼𝗻: I nurture talent, guiding teams to achieve more through positive mentorship and effective leadership
𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗢𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁: Managing projects from inception to completion, I ensure both efficiency and quality, regardless of scale
𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: I excel at weaving together cross-functional teams to deploy solutions that significantly enhance organizational performance
𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: My approach to workflow and operational management is rooted in lean principles, aiming for maximum efficiency and impact
𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 & 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻: I advocate for strategic foresight in portfolio management, driving initiatives with precision and data-driven decision making

With a knack for clear communication and adept problem resolution, I lead teams globally, delivering projects that adhere to budget and schedule targets, ensuring every initiative strikes the right chord for organizational success and goal alignment. The teams I develop are centered around collaboration, led with empathy, and empowered to achieve their goals.

• Enhanced leadership and project management across five departments through creation and management of a PMO Mentorship Program, achieving a 100% project delivery success rate by fostering professional development and knowledge exchange
• Improved resource allocation and departmental performance as Interim PMO Leader for a six-person project management team, improving portfolio management, staff performance, and executive reporting
• Designed a robust, scalable PMO framework for enterprise and technical projects, incorporating risk and change management processes, new templates, tools, and workflow optimizations
• Improved decision-making and transparency by creating dashboards in Asana and Monday.com, defining 6 PMO KPIs and 10 project-specific metrics, and implementing standardized weekly reports for enhanced operational efficiency
• Achieved 100% budget and schedule compliance in M&A, product, technical, and enterprise projects by leading global teams of over 130 through the full project lifecycle, demonstrating leadership and complex problem-solving
• Streamlined project communication by delivering clear, impactful updates to cross-functional leadership and teams, demonstrating active listening and respectful communication
• Boosted workflow efficiency by 30% in the Marketing Department and 42% in M&A through Jira managed workflow optimization projects
• Secured SOC 2 Type II certification, launched a new service line MVP, and fully integrated 23 newly acquired apps into internal frameworks, highlighting risk management and operational excellence

Education

Business Diploma in Project Management

Alison Online • 2021

Associate of Science in Information Technology

Colorado Technical University • 2009

Certifications

PRINCE2® Project Management - Practitioner

Agile Master | Certification in Agile Essentials

Introduction to Software Project Management

Fundamentals of Project Management

Modern Project Management Theory and Practice

CompTIA Network+, Java Programming, and UNIX Network Administration