Girum Nuru

I am a dedicated Front Desk and Customer Service professional with a year of full-time PM shift experience in a fast-paced hotel environment. I regularly manage high-volume arrivals, weekends, and holidays, often operating the desk independently. I am highly proficient in Opera PMS and known for maintaining professionalism, efficiency, and a personalized guest experience under pressure. Recognized as Employee of the Month, I take pride in reliability, attention to detail, and creating positive, memorable interactions for every guest.

Front Desk and Customer Service professional with over a year of full-time PM shift experience in a fast-paced hotel environment. Experienced in managing high-volume arrivals, handling guest concerns independently, and maintaining operational efficiency while delivering personalized service. Proficient in Opera PMS, guest check-in/check-out procedures, billing, room assignments, and cross-department coordination. Recognized as Employee of the Month for reliability, professionalism, and consistently elevating the guest experience. Known for strong communication skills, adaptability, and the ability to remain composed under pressure.

Currently pursuing coursework at the Uni of La verne, with a focus on communication, business principles, and professional development. My education has strengthened my problem-solving abilities, organizational skills, and customer-focused mindset, all of which I apply daily in hospitality operations.