Gillian Osgood

May 2022 – Present        JW Marriott Starr  Pass          Tucson, AZ

Assistant Banquet Manager                   

• Improved a Bar consumption sheet that is user friendly. 
• Created cheat sheets to ensure all banquet service is streamlined. 
• Updated and maintained banquet liquor room. 
• Assisted with scheduling 30 servers and bartenders. 
• Oversaw and help with the set up and take down of room sets. 
•  Ensured checks are accurate and posted to the correct account.

May 2013 – May 2022       YMCA of Southern Arizona Tucson, AZ

Aquatic Director                                       

• Oversee 2 aquatic facilities with over 40 staff members 
• Improved aquatic programs, such as group swim lessons, and one on one lessons 
• Improve member, employee and community partner satisfaction

Aquatic and All Kids Swim Director      

• Rolled out the YMCA upgraded swim lesson for all branches
• Implemented an onboarding process for Lifeguards and Swim Instructors 
• Improve member, employee and community partner satisfaction

All Kids Swim Coordinator                     

• Updated the All Kids Swim Aquatic Handbook
• Rolled out Swim Lesson tools for all 5 locations 
• On site supervisor for 2 locations

Lighthouse Aquatic Coordinator           

• Created Aquatic Procedures and Shut offs Manual 
• Implemented a Standard of excellent for all Lifeguards and Instructors

Lifeguard and Swim Instructor 

• Improved Swim Lessons 
• Created a Swim Lesson Coordinator How- To Binder 

January 2011 – Present        Omni Hotels                Tucson, AZ

Bartender and Server

• Special Event Management (set-up, execution, breakdown)
• Power of One – implementation of maximum guest satisfaction

May 2007 – June 2011      Papooule’s Opa!                             Tucson, AZ

Night Manager                                         

• Responsible for opening and closing operations
• Customer relations, finance, kitchen maintenance

January 2008 – June 2008    Walt Disney Company      Lake Buena Vista, FL

Quick Serve                                                

• Promoting Magical Moments
• Food Service & Park Preparation (16 outlets)

June 2003 – August 2005    MetroWest YMCA              Hopkinton, MA 

Sr. Camp Counselor                                  

• Created memorable moments for children 8-14

Lifeguard                                                   

• Ensure patron safety while in the pool area