Francoise Mueller

LICENSED MEDICARE AGENT | BENEFITS NAVIGATOR | MEMBER SUPPORT SPECIALIST

Experienced healthcare advocate with 25+ years supporting seniors, families, veterans, and vulnerable populations. Licensed in 37 states and fully AHIP‑certified for 2026. Expert in Medicare Advantage (MAPD), DSNP, PDP, and Medicaid eligibility. Strong background in enrollment, case navigation, de‑escalation, credentialing, and training. Known for compassionate communication, accuracy, and high‑quality remote service. Remote‑only, W‑2 Medicare/Medicaid roles with full benefits and 401(k). Licensed since 2013, Passionate about helping the elderly, veterans and disabled. 

CORE COMPETENCIES

• Medicare/Medicaid Enrollment & Education               
• Training, Coaching & Team Leadership
• Credentialing & Compliance (CMS, HIPAA)
• High‑Volume Call Handling & Documentation
• CRM Systems & Microsoft 365
• Dual‑Eligible & Low‑Income Subsidy Support
• Appeals, Grievances & Care Coordination
• Remote Customer Service & De‑Escalation

LICENSED MEDICARE AGENT | BENEFITS NAVIGATOR | MEMBER SUPPORT SPECIALIST

Experienced healthcare advocate with 25+ years supporting seniors, families, veterans, and vulnerable populations. Licensed in 37 states and fully AHIP‑certified for 2026. Expert in Medicare Advantage (MAPD), DSNP, PDP, and Medicaid eligibility. Strong background in enrollment, case navigation, de‑escalation, credentialing, and training. Known for compassionate communication, accuracy, and high‑quality remote service. Remote‑only, W‑2 Medicare/Medicaid roles with full benefits and 401(k).

EDUCATION

Kalaheo High school — Basic Studies and Business Management & Marketing, Class President in Kalaheo Campus Business Management & Marketing

Las Vegas College — Business Management & Marketing, Accounting, Computer Standards, Public Speaking (1984)