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Francine Massaro

Francine Massaro

Seasoned HIM Director

Healthcare

Louisville, Jefferson

Social

About Francine Massaro:

Strategic, results-driven leader with 25+ years of success driving client-centered initiatives and operational excellence in healthcare and administrative services. Proven ability to lead high-performing teams, optimize organizational workflows, and build strong cross-functional relationships. Expert in navigating complex regulations, enhancing service delivery, and improving client satisfaction through data-informed strategies and process improvement. Adept at managing large-scale change, aligning departmental goals with enterprise vision, and cultivating a culture of accountability and innovation.

Experience

Skills

 

  • Strategic Client Relationship Management
  • Team Leadership & Development
  • Process Optimization & KPI Tracking
  • Operational Planning & Budget Oversight
  • Organizational Change Management
  • Stakeholder Engagement & Communication
 
  • Cross-Functional Collaboration
  • Performance & Quality Improvement
  • Regulatory Compliance (HIPAA, TJC, CMS)
  • Data-Driven Decision Making
  • Client Success & Retention Strategy
  • Workflow Modernization & EMR Systems (Cerner, Meditech, Epic)

Education

Education

Master of Art : Business Administration                                                                                       2003 

Florida International University 

Bachelor of Science : Health Services Administration                                                              2001 

Florida International University

Associate of Science : Information Management                                                                       1997 

Miami Dade Community College

 

Certifications
  • Registered Health Information Administrator (RHIA)
  • Registered Health Information Technician (RHIT)
  • Risk Management Certification
  • Certified in Medical Transcription, Birth Registry, and AOP

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