Faheez Shittu

Experienced IT Support Officer with 5 years in monitoring and maintaining computer systems. Skilled at installing, modifying, and repairing hardware and software. Provided technical assistance, resulting in 80% more system uptime. Ready to drive impactful solutions in the IT industry in the next years to come.

I am a skilled and service‑oriented IT Support Specialist with 5 years of hands‑on experience providing remote technical assistance to end users across Windows AND Mac OS environments, security platforms, and business‑critical applications. In my previous role at ESET West Africa, I ensured that employees and clients had seamless access to the tools, software, and hardware they relied on by troubleshooting issues, managing user access, resolving security alerts, and supporting system uptime across multiple locations.

I’m experienced in supporting distributed teams; including non‑technical users, through clear communication, step‑by‑step guidance, and fast issue resolution. My background in both IT support and customer service allows me to keep operations running smoothly for internal teams, field staff, and leadership.

I earned a bachelor’s degree in computer science, which gave me a strong foundation in troubleshooting, systems operations, and technical problem‑solving. I’ve also strengthened my IT support skill set through ITIL 4 Foundation, Scrum / Agile Fundamentals and Microsoft certifications (MS-900), helping me work efficiently in structured, collaborative, and remote technical environments.