Cicero Hobbes

Highly motivated professional with many years of experience in all aspects of the customer service industry, seeking new and challenging opportunities.

Client Advisor, Client Services Center
Louis Vuitton Moët Hennessy - Irving, TX
2018 to 2022

● Delivered an elevated experience on any communication with clients via multiple
platforms, including: inbound calls, outbound follow-up, emails, instant chat, and
social media.
● Facilitated telephone support to all Louis Vuitton stores in Mexico, United States,
and Canada.
● Maximized each sales opportunity while working toward goals set forth by the
brand.
● Ensured timely processing and delivery of client orders in both digital and retail
environments.
● Grew clientbase by building relationships through regular contact, as well as
marketing of up-coming product launches.
● Reviewed and investigated purchase orders to identify and prevent fraudulent
transactions.
● Top Quality performer for North America: April ‘19
● Promoted to Sale’s Ambassador, tasked with motivating an increase of sales
within the department, in June ‘19, due to continuously exceeding sales
expectations.
● Coordinated a campaign with hyper-focus on improved sales and performance in
the Fine Jewelry category, as requested by management in September ‘19, due
to my success as Sales Ambassador.
● Selected to represent my 22-person team on the center’s first Your Voice
Committee, a small group tasked with workshopping ideas to create a happier
work environment.

Website Support Lead & Account Specialist
Nissan North America - Dallas, TX
2013 to 2017

● Serviced client needs with relation to their auto loan(s).
● Support management team as the direct POC for escalated client related issues. Assist
customers with various website issues and inquiries.
● Cross-trained new employees during live inbound calls.
● Supported dealerships with any title issues thru inbound calls and follow-up outbound
calling. Assisted with call queue overflow for leasing clientele.
● Guide customers thru end of lease contract processes.
● Monitored new reps and provided constructive feedback on ways to meet company’s
service goals.
● Coached struggling reps on missed opportunities and ways to improve productivity.
● Facilitated soft skills workshops for peers.

Assistant Showroom Manager
Imagine That / World Market Center – Las Vegas, NV
2012 to 2013
● Maintained monthly newsletters, social media pages, company website, and weekly
sales blitz email campaign. Ensured constant presence on social media and fielded all
communications from clients thru emails and online messaging. Liaise between clients
and vendors to eliminate the need for multiple reach-outs, elevating the client’s
experience.
● Designed and created publications advertising upcoming products and trade shows.
Design and maintain layout of ever-evolving showroom floor. Visual merchandising of
products to be showcased during trade shows for 89 premium brands. (Represented
such clients as Burt’s Bees, Jesse Steele, and other highly marketed brands)
● General sales and customer service via phone and showroom floor.
● Submit new product orders to vendors, for fulfillment, thru Brandwise. Reinstate inactive
clientbase thru surveying service needs and implementing process changes for an
improved client experience.

Business Management, GPA 3.5
Miller-Motte College - Wilmington, NC
2006 to 2008