Douglas Kahn

Strategic leader driving the modern workplace and productivity through technological innovation. Expertise in product management, leveraging AI, automation, feature prioritization, user experience, data-driven insights, product lifecycle, roadmap development, and change management. Proven ability to lead digital transformation initiatives and deliver measurable business results

Core Competencies include:

• Product & Program Management: Product Optimization, Stakeholder Alignment, Team Leadership, Vendor Management, Design Thinking, ITIL, ITSM, DevOps, Technology Leadership, Governance, Training Programs, Scrum/Agile (CSPO), Vendor Management, Design Thinking, Roadmap Development, Requirements, Backlog Management, Product Strategy, Change Management

• Emerging Technologies: Generative AI (GenAI), Copilot Studio, Vertext AI Studio, MLOps, Workflow Automation, Digital Innovation, Technology Ideation, Technology Trends

• Digital Experience: Digital Workplace Transformation, Digital Employee Experience (DEX), User Experience (UX), Change Management, User Adoption, Employee Engagement, Human-centered Design

• Data Analysis & Insights: Data Visualization, Adobe Analytics, Data Architecture, Performance Metrics, Reporting, User Testing, Data Governance

• Tools & Platforms: Collaboration Tools, Enterprise AI, M365 Workplace, Enterprise Social, Video Services, Automation Tools, Communication Tools

BlackRock, New York, NY 2021 – 2025

Vice President, Digital Channels & Employee Digital Experience

Led product management and strategy for the employee digital experience portfolio, driving strategic collaboration with enterprise technology and various digital channels to optimize the digital transformation.

• Led the vision and roadmap, aligning key departmental stakeholders and senior leadership insights with organizational goals and employee data to elevate the digital workplace experience.
• Led the global product teams, ushering in significantly improved employee adoption and satisfaction scores — informed by data and cross-functional insights.
• Oversaw product launches to over 20K employees, including a newly designed employee directory with advanced capabilities that saw over 10 million employee profile page views in 2024.
• Led analytics programs to drive traffic and engagement across digital channels, drawing insights to improve sentiment scores and cross-channel outcomes by 35%.
• Managing vendor relationships, ensuring project alignment with organizational objectives.
• Championed the growth of GenAI to enhance digital experiences, ensuring the delivery of relevant data through robust governance and metadata management while mapping out a future of smart data delivery, transactional AI, multimodal AI, and the UX of AI.
• Cultivating team growth through mentorship, fostering a collaborative environment that drives continuous improvement and professional development.
• Launched a new employee Internet (2023) drastically improving the employee experience with compelling qualitative and quantitative outcomes, including a 20% decrease in information-seeking support tickets (also an outcome of better system integration and improved search).
• Oversaw data architecture and system integrations from ServiceNow, Workday, and Sherpa (video platform) to improve timeliness, data accuracy, content targeting capabilities, enrich digital solution capabilities, and enhance the user experience.
• Served as a point of contact for IT relating to mitigation, data security, privacy, and legal concerns, supporting internal stakeholders in a highly regulated B2B environment.

Marsh McLennan Companies (MMC), New York, NY 2019 – 2021

Product Manager, Digital Workplace, Enterprise Applications

At MMC, I led the vision, strategy, and modernization for sustaining success in the digital workplace.

• Drove the success of collaboration and communications tools: digital adoption, strategic use, and implementation (including the M365 suite of products and ideation tooling, BrightIdea).
• Led the platform launch of Viva Engage (internal social media platform) to 80K+ employees — and fostered its success with measurement insights, leading the firm’s approach and best practices.
• Led the use of technology to strategically benefit employee culture, productivity, and innovation —bringing in perspectives and stakeholders throughout the company.
• Created analytics and metrics programs to track tool performance, build engagement strategies, and define success, providing actionable insights through data visualization dashboards that informed business decisions and drove continuous improvements.
• Oversaw UX initiatives, running workshops, and interviews to hone the employee digital experience.

CA Technologies (acquired by Broadcom), Islandia, NY 2015 – 2019

Director/Sr. Principal, Digital Communications

Led the digital employee experience transformation of CA Technologies, while the company was evolving its culture from a legacy (multi-year contract) software model to a consumer-grade, subscription-based software environment.

• Spearheaded and product managed the creation of a best-in-class digital workplace (intranet, social, video, email, and messaging), and enhanced user engagement by personalizing content through persona-driven criteria and subscription-based content.
• Developed and presented the vision and business case for platform improvements to the C-Suite.
• Managed internal IT projects as Product Manager, handling budgeting, testing, implementing, and executing third-party technologies.
• Oversaw the data-driven insights to inform Enterprise-wide decisions, building a robust measurement program and leveraging tools like Power BI and Google Looker Studio. Achieved a 40% year-over-year increase in engagement across web, mobile, social, and video channels
• Managed and developed the internal digital team, including designers, developers, and content administrators by mentoring, cultivating, and championing accomplishments.
• Hands-on web development, design techniques, and expertise including Prototyping/Wire-framing, UX, Graphic Design, HTML, CSS, and JavaScript.

EDUCATION

Bachelor of Arts (BA), Psychology

New York University, New York, NY