Dorothy Spencer

I’m a certified IT support and systems specialist who doesn’t just troubleshoot — I engineer clarity in chaos. With over a decade of experience in enterprise and federal environments, I’ve built a reputation for solving the problems that stall entire teams. Tier 2/3 escalation? That’s my zone. Compliance headaches? I’ve lived through audits and left them spotless. Remote work? I’ve been doing it long before it was trendy — with precision, speed, and zero hand-holding.

I bring structure to support, strategy to service delivery, and a mindset that treats every ticket like a chance to improve the system behind it. Whether I’m optimizing workflows, mentoring junior techs, or negotiating a salary that reflects real value, I show up with results — not noise.

If you’re looking for someone who blends technical depth with process intelligence and knows how to get things done without drama, I’m already ahead of the curve.

Federal-ready IT Support Specialist with over 10 years of experience delivering Tier 2/3 technical support in regulated environments including banking, education, and federal contracting. Proven success in diagnosing and resolving complex hardware, software, and network issues; authoring SOPs; and maintaining audit-ready documentation aligned with NIST, HIPAA, and PCI-DSS standards. Clearance-eligible and certified in Security+, CEH, ITIL v3, MCSE, A+, and Network+.

Experienced in remote service delivery, escalation workflows, and cross-functional collaboration to improve system performance and user satisfaction. Adept at supporting enterprise platforms including Active Directory, Windows Server, Office 365, and ServiceNow. Skilled in federal compliance, structured communication, and process improvement. Seeking GS-11 level roles where technical depth, documentation precision, and remote-first discipline are essential to mission success.

Bachelor of Science in Business Administration – Computer Systems and Associate of Science in Computer Information Technology, providing a strong foundation in enterprise systems, technical support, and IT operations. Backed by industry-recognized certifications including CompTIA Security+, Certified Ethical Hacker (CEH), ITIL v3, Microsoft Certified Systems Engineer (MCSE), A+, and Network+, all of which reinforce your expertise in troubleshooting, compliance, and secure infrastructure management across federal and private sectors.