
Dimietra Boatwright
Customer Service / Support
About Dimietra Boatwright:
Qualified Customer Service Representative with over 10 years in fast-paced customer service and call center environments. Superior computer skills and telephone etiquette.
Experience
Sales Associate
Premium Wireless • Marietta, GA
July 2025 to Present
Provided exceptional customer service, ensuring a positive phone shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Built strong relationships with repeat customers, resulting in XX% increase in customer loyalty
- Maintained cleanliness and organization of assigned areas within the store
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
Production Worker
Home Chef • Lithia Springs, GA
June 2022 to January 2025
- Inspecting products by checking for defects and ensure products meet quality standards.
- Operating machinery by setting machine parameters, monitor outputs, and troubleshoot issues.
- Correctly follow instructions to assemble products on assembly line.
- Ensure deadlines are met.
Debt Collector
Revenue Cycle Associates • Sandy Springs, GA
April 2021 to May 2022
Contact customers via phone, email, or mail regarding past due accounts.
- Review account history, verify balances, and explain billing details.
- Negotiate payment plans or settlements within company guidelines.
- Follow up on broken promises-to-pay and escalate unresolved accounts when necessary.
- Adhere to all federal, state, and company regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Maintain confidentiality and handle sensitive financial information responsibly.
- Achieve monthly collection and recovery targets.
Debt Collector
Rent Recovery Solutions • Marietta, GA
January 2019 to July 2021
- Take inbound and outbound calls.
- Responsible for contacting individuals with overdue debts.
- Collect payments by negotiating repayment plans and payment arrangements.
- Maintain accurate records of outstanding accounts, all while adhering to legal regulations regarding debt collection practices.
Cashier/Customer Service
Hollister Co • Port Saint Lucie, FL
September 2010 to October 2013
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Responsible for cash handling/ use of cash register.
Education
High school Graduate, and college degree is still in progress.
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