Craig Grays

Experienced retail operations manager with a proven track record of driving operational efficiency and delivering exceptional customer experiences. With 8+ years in the retail industry, I have honed my skills in managing day-to-day operations and optimizing processes for maximum productivity and profitability.
Throughout my career, I have led diverse teams, fostering a positive and collaborative work environment that encourages growth and development. My strong leadership and communication skills have consistently resulted in high-performing teams and improved employee satisfaction.
As a retail operations manager, I implemented strategic initiatives that streamlined inventory management, reducing stock discrepancies and improving inventory turnover. I also developed and implemented training programs that enhanced employee product knowledge and sales techniques, resulting in increased customer satisfaction and sales revenue.
Passionate about staying current with industry trends, I thrive in fast-paced environments and excel at problem-solving and decision-making under pressure.
If you’re seeking a dedicated and results-oriented retail operations manager with a proven ability to drive operational excellence and deliver outstanding customer experiences, let’s connect and discuss how my skills and experience can contribute to your organization’s success

Spearhead strategic planning and execution of logistics operations, ensuring seamless supply chain management for diverse modes such as Truckload, Less Than Truckload (LTL), ocean, Intermodal, and Warehousing. Manage daily shipments with detailed tracking and reporting, resolving issues, to ensure pickup and delivery is on time. Develop and maintain strong relationships with key clients, understanding their unique logistics requirements and ensuring high levels of customer satisfaction. Utilize data analytics to assess performance metrics, identify areas for improvement, and drive data-driven decision-making. Negotiate and manage contracts with shippers & carriers, optimizing rates and ensuring costeffective transportation solutions. Develop and maintain key performance indicators (KPIs) to measure and evaluate logistics performance. Collaborated with warehouse personnel to improve picking, packing, and shipping processes, to increase overall efficiency.

BACHELOR OF SCIENCE, BUSINESS MANAGEMENT 

Bowie State University