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Spencer
Christopher Larson

Christopher Larson

Senior Manager of Operations

Upper Management / Consulting

Spencer, Town of Spencer, Worcester

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About Christopher Larson:

Results-driven Operations Manager with extensive experience optimizing call center performance, ensuring compliance, and developing strategic solutions that enhance customer satisfaction and operational efficiency across high-volume, multichannel environments.

Experience

Strategic and results-driven Senior Operations Manager with over 30 years of experience leading high-performing teams across global call centers. Proven track record in driving operational excellence, enhancing customer satisfaction, and implementing cost-saving initiatives. Adept at cross-functional collaboration, process optimization, and KPI-driven performance management.

Areas of Expertise

  • Project Management
  • Versatile & resourceful
  • Cost Savings
  • Compliance Management
  • KPI Metrics: CSAT, NPS, Scorecards
  • Operational Efficiency
  • Process Improvements
  • Time Management
  • Team Development and Growth

Education

Associate's degree in Hotel and Restuarant Management

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