Christina Lyon

I am a senior-level Program Analyst and Contract Administrator with over ten years of progressively responsible experience leading high-visibility, multi-million-dollar portfolios across federal, state, municipal, and healthcare environments. I bring Director/Chief-of-Staff caliber execution: translating statutory and regulatory requirements into operational strategy; establishing governance and performance controls; and delivering decision-quality analysis, forecasts, and briefings to executive leadership and oversight bodies. My work is defined by disciplined project delivery, rigorous risk management, and persuasive communication that improves program outcomes, strengthens compliance, and protects public funds.

Enterprise Program & Contract Leadership (DHS)
As a Program Analyst/Contract Administrator at the DC Department of Human Services (DHS), I independently manage a complex portfolio of youth development, behavioral health, and workforce initiatives. I apply PMI-aligned governance, Earned Value Management (EVM), risk registers, and root-cause methodologies to control scope, schedule, cost, and performance risk across multiple concurrent programs. I routinely produce executive-level deliverables—including policy memoranda, corrective action briefings, monitoring frameworks, and annual/quarterly performance reports—that provide leadership with defensible, data-backed options to improve mission delivery and vendor accountability.

Strategic Performance Management for FFT and PCAST
Within DHS youth programming, I deliver persuasive, data-driven performance reporting that directly improves outcomes for FFT and PCAST. Using Tableau, QuickBase, and advanced Excel modeling (Power Query/PivotTables), I developed FY26 forecasting that identified a projected risk of 28–32 early closures. In response, I designed and proposed an Early Closure SMS/Text Message Survey and feedback-loop model to capture real-time youth/parent reasons for disengagement within 24–48 hours of early closure or declined referral. This intervention institutionalizes near-real-time monitoring, strengthens onboarding clarity, improves referral-partner feedback loops, and enables supervisors to execute rapid corrective actions. Leadership adopted the recommendation because it was evidence-aligned, operationally scalable, and built to sustain performance gains while increasing completions year over year.

Executive-Level Fiscal Stewardship
I served as the assistant to the Agency Fiscal Officer for DHS, providing senior fiscal support for budget formulation, obligations tracking, variance reconciliation, and forecasting. I ensured resources were aligned to program priorities, executed in compliance with fiscal law and internal controls, and positioned for audit readiness. My ability to integrate financial analytics with operational risk findings consistently strengthened executive decision-making, resource allocation, and long-range planning.

DHHS Acquisition & COR Modernization (Internship)
As an Acquisition/Strategic Pricing Analyst Intern at DHHS (HHS Headquarters), I supported federal acquisition strategy for IT financial workflow modernization exceeding $30M. I helped develop a five-year Acquisition and COR Workforce Plan, integrating governance structures, workforce planning, internal controls, and performance metrics to professionalize COR engagement and strengthen lifecycle oversight. I conducted market research and cost-driver analysis, supported pricing models and acquisition documentation, and contributed to standardized templates and SOPs that elevated audit readiness and accelerated procurement efficiency. The internship strengthened my federal acquisition fluency and my ability to operate in enterprise-governance environments with speed and precision.

Operational Turnaround in Healthcare Administration
As Project Manager for a Psychiatry Practice, I executed a full operational rebuild to stabilize revenue, strengthen compliance, and modernize workflows. I implemented the RXNT EHR/billing system, led staff training, standardized scheduling and claims reconciliation, and reinforced HIPAA-compliant records management. Through process re-engineering and continuous-improvement controls, I improved data accuracy, reduced billing turnaround time, increased claim approval reliability across Medicare/Medicaid and commercial payers, and ensured sustained audit readiness. This experience underscores my ability to assess operational risk quickly and implement durable performance recovery in high-accountability settings.

High-Impact Internships: Transportation & Utilities
During my internship with ADC Management Solutions supporting the Baltimore Department of Transportation, I contributed to a reorganization affecting 500+ employees, performing schedule-risk and operational analyses, producing executive dashboards and variance reports, and facilitating cross-functional integration meetings to resolve workstream conflicts and improve on-time delivery. In my Washington Gas internship, I evaluated complex operational systems in a regulated utility environment and supported stakeholder-driven solutions to performance and compliance barriers—experience directly transferable to large public-sector enterprises.

Regulatory, Analytical, and Communication Strength
Across DHS, DHHS, and prior fiscal/contract roles, I consistently interpret and operationalize requirements under FAR/DFARS, Title IV, HIPAA, fiscal policy, and GAO internal control standards. I convert mandates into executable policy, SOW language, acquisition plans, monitoring protocols, and governance tools that reinforce compliance and performance integrity. I am an executive-trusted communicator who routinely briefs leaders and oversight partners with clarity, authority, and actionable recommendations.

Education, Credentials, and Technical Capability
I hold a Master of Science in Project Management from the University of Maryland and a Bachelor of Science in Political Science with a Minor in Business Administration from UMUC. I maintain PMP and PMI-RMP certifications and advanced proficiency in Tableau, Power BI, Excel modeling, QuickBase, SharePoint, Microsoft Project, and enterprise reporting systems. I leverage these tools to deliver predictive analytics, risk-informed strategies, and performance systems that endure beyond immediate wins.

In summary, I offer an executive-caliber program analyst with a demonstrated record of enterprise governance, fiscal stewardship, operational turnaround, risk-informed program improvement, and persuasive stakeholder engagement. I diagnose root causes quickly, forecast emerging risk, design scalable interventions, secure leadership buy-in, and drive implementation to measurable outcomes. I am prepared to bring this high-accountability, mission-focused leadership to support your agency’s priorities from day one.

I am a senior-level Program Analyst and Contract Administrator with over ten years of progressively responsible experience leading high-visibility, multi-million-dollar portfolios across federal, state, municipal, and healthcare environments. I bring Director/Chief-of-Staff caliber execution: translating statutory and regulatory requirements into operational strategy; establishing governance and performance controls; and delivering decision-quality analysis, forecasts, and briefings to executive leadership and oversight bodies. My work is defined by disciplined project delivery, rigorous risk management, and persuasive communication that improves program outcomes, strengthens compliance, and protects public funds.

Enterprise Program & Contract Leadership (DHS)
As a Program Analyst/Contract Administrator at the DC Department of Human Services (DHS), I independently manage a complex portfolio of youth development, behavioral health, and workforce initiatives. I apply PMI-aligned governance, Earned Value Management (EVM), risk registers, and root-cause methodologies to control scope, schedule, cost, and performance risk across multiple concurrent programs. I routinely produce executive-level deliverables—including policy memoranda, corrective action briefings, monitoring frameworks, and annual/quarterly performance reports—that provide leadership with defensible, data-backed options to improve mission delivery and vendor accountability.

Strategic Performance Management for FFT and PCAST
Within DHS youth programming, I deliver persuasive, data-driven performance reporting that directly improves outcomes for FFT and PCAST. Using Tableau, QuickBase, and advanced Excel modeling (Power Query/PivotTables), I developed FY26 forecasting that identified a projected risk of 28–32 early closures. In response, I designed and proposed an Early Closure SMS/Text Message Survey and feedback-loop model to capture real-time youth/parent reasons for disengagement within 24–48 hours of early closure or declined referral. This intervention institutionalizes near-real-time monitoring, strengthens onboarding clarity, improves referral-partner feedback loops, and enables supervisors to execute rapid corrective actions. Leadership adopted the recommendation because it was evidence-aligned, operationally scalable, and built to sustain performance gains while increasing completions year over year.

Executive-Level Fiscal Stewardship
I served as the assistant to the Agency Fiscal Officer for DHS, providing senior fiscal support for budget formulation, obligations tracking, variance reconciliation, and forecasting. I ensured resources were aligned to program priorities, executed in compliance with fiscal law and internal controls, and positioned for audit readiness. My ability to integrate financial analytics with operational risk findings consistently strengthened executive decision-making, resource allocation, and long-range planning.

DHHS Acquisition & COR Modernization (Internship)
As an Acquisition/Strategic Pricing Analyst Intern at DHHS (HHS Headquarters), I supported federal acquisition strategy for IT financial workflow modernization exceeding $30M. I helped develop a five-year Acquisition and COR Workforce Plan, integrating governance structures, workforce planning, internal controls, and performance metrics to professionalize COR engagement and strengthen lifecycle oversight. I conducted market research and cost-driver analysis, supported pricing models and acquisition documentation, and contributed to standardized templates and SOPs that elevated audit readiness and accelerated procurement efficiency. The internship strengthened my federal acquisition fluency and my ability to operate in enterprise-governance environments with speed and precision.

Operational Turnaround in Healthcare Administration
As Project Manager for a Psychiatry Practice, I executed a full operational rebuild to stabilize revenue, strengthen compliance, and modernize workflows. I implemented the RXNT EHR/billing system, led staff training, standardized scheduling and claims reconciliation, and reinforced HIPAA-compliant records management. Through process re-engineering and continuous-improvement controls, I improved data accuracy, reduced billing turnaround time, increased claim approval reliability across Medicare/Medicaid and commercial payers, and ensured sustained audit readiness. This experience underscores my ability to assess operational risk quickly and implement durable performance recovery in high-accountability settings.

High-Impact Internships: Transportation & Utilities
During my internship with ADC Management Solutions supporting the Baltimore Department of Transportation, I contributed to a reorganization affecting 500+ employees, performing schedule-risk and operational analyses, producing executive dashboards and variance reports, and facilitating cross-functional integration meetings to resolve workstream conflicts and improve on-time delivery. In my Washington Gas internship, I evaluated complex operational systems in a regulated utility environment and supported stakeholder-driven solutions to performance and compliance barriers—experience directly transferable to large public-sector enterprises.

Regulatory, Analytical, and Communication Strength
Across DHS, DHHS, and prior fiscal/contract roles, I consistently interpret and operationalize requirements under FAR/DFARS, Title IV, HIPAA, fiscal policy, and GAO internal control standards. I convert mandates into executable policy, SOW language, acquisition plans, monitoring protocols, and governance tools that reinforce compliance and performance integrity. I am an executive-trusted communicator who routinely briefs leaders and oversight partners with clarity, authority, and actionable recommendations.

Education, Credentials, and Technical Capability
I hold a Master of Science in Project Management from the University of Maryland and a Bachelor of Science in Political Science with a Minor in Business Administration from UMUC. I maintain PMP and PMI-RMP certifications and advanced proficiency in Tableau, Power BI, Excel modeling, QuickBase, SharePoint, Microsoft Project, and enterprise reporting systems. I leverage these tools to deliver predictive analytics, risk-informed strategies, and performance systems that endure beyond immediate wins.

In summary, I offer an executive-caliber program analyst with a demonstrated record of enterprise governance, fiscal stewardship, operational turnaround, risk-informed program improvement, and persuasive stakeholder engagement. I diagnose root causes quickly, forecast emerging risk, design scalable interventions, secure leadership buy-in, and drive implementation to measurable outcomes. I am prepared to bring this high-accountability, mission-focused leadership to support your agency’s priorities from day one.

Master's Degree: Business Administration/Project Manager

Bachelor's Degree: Political Science