Chrisselle Labuguen

Results-driven and detail-oriented Human Resources professional with 10+ years of experience in fostering exceptional customer service and leveraging a people-centric approach and outstanding leadership skills to transition into the Human Resources field. Experienced in onboarding, Opera PMS (by Oracle) data management, and proven track record of resolving operational issues and driving process improvement. Skilled in communication, collaboration, and out-of-the-box thinker committed to supporting the planning and coordination of major HR processes, programs, and projects to meet departmental goals on time and with optimum quality.

CAREER HIGHLIGHTS

• High-Level Performance: Commended by SkyWest Airlines executive leadership for achieving the gold level on the company’s Step It Up Program and recognized as Hero of Hospitality by Hotel Galvez due to high customer ratings, reliability, colleague recommendations. 
• Team Leadership: Utilized exceptional leadership abilities to direct a diverse Holiday Inn Resort team in offering above-and-beyond customer service, enhancing the hotel rating from 19 to 10 on the TripAdvisor website. 
• Employee Training: Analyzed areas for improvement and maximized employee knowledge by designing creative employee training materials on data management and performance review as academic projects for MSHRD program at the University of Houston. 

University of Houston, Houston, TX

MS in Human Resources Development        DECEMBER 2022

• Relevant Coursework: Consulting, Facilitating, Assessment & Evaluation, Leadership Development, Adult Learning, Design & Management of E-Learning, Organizational Development, Instructional Design, Research in Human Resources, Statistics in Human Resources