Cathleen Sookhan

I am an experienced administrative professional with a background in legal support, client communication, and remote customer service. Over the years, I've worked as a pre-litigation secretary and paralegal, where I managed sensitive case files, drafter correspondence, and kept attorneys and clients informed under tight deadlines. I've also worked as a remote customer service agent, handling client inquiries and order issues, which gave me strong skills in multitasking and problem-solving in a virtual setting.

What sets me apart is my ability to combine accuracy with empathy, I not only ensure the details are correct but also make sure customers feel heard and supported. My colleagues know me for my professionalism, excellent written communication, and calm approach even when situation get challenging.

In terms of work values, I care deeply about integrity, accountability, and helping people find solutions. I enjoy working with companies that encourage growth, respect employees' contributions, and foster a supportive and collaborative culture.

That's why I'm cited about this opportunity - it allows me to use my communication and customer service skills in a role where I can make a positive difference every day while working in an environment that vales quality service and teamwork

I have over a decade of experience across legal administration, customer service, and remote work environments. My background includes roles as a Pre-Litigation Secretary and Paralegal, where I managed sensitive case files, drafted legal correspondence, coordinated communications between clients and attorneys, and ensured deadlines were consistently met. As an At-Home Customer Service Agent I handled order processing and client inquiries for major retailors - developing strong skills in online communication, multitasking, and problem resolution in a virtual setting. Some of my earlier roles include recruiting support, office management, and cashiering further strengthened my ability to provide excellent customer service, maintain accurate records, and manage daily operations. Overall, I bring a mix of administrative expertise, data accuracy, and people skills with a proven ability to work independently, handle confidential information, and deliver high-quality results under pressure.

I am currently pursuing a bachelor's degree in psychology enrolled at University of Phoenix (expected completion March 2026) in AZ, building a strong foundation in human behavior, communication, and problem solving. I hold an Immigration, ADR and Paralegal Certificates from the University of Miami, FL (2018), with a focus on legal writing and research. I am also a licensed Real Estate Professional.