Catherine Kreznar

I am a seasoned individual with the desire to help others and have an engaging personality. My past experiences within my careers are in the financial services industry and most recently a receptionist in healthcare which I believe will transfer well into this position.  My knowledge of client support created the relationship building techniques while gathering pertinent data always required client satisfactions which lead me to that marketing degree.  This position could display my unique ability to effectively listen to requests and analyze each individual needs.   

Quad Med - Patient Service Reception 

• Provided detailed personal service to unique customer base.
• Demonstrated the ability assist patient’s accurate response to medical benefits.
• Answered telephones and create appointments in a timely and polite manner. 
• Communicated with medical team professionally.

Aurora Healthcare - Patient Service Representative in Urgent Care

• Demonstrated the ability to input patient personal data accurately into computer system. 
• Obtained respect by protecting all confidential personal information from existing and new patients.
• Provided superior customer service skills by scheduling new and follow-up appointments.
• Scanned insurance cards into EMR collected payments, posting charges to accounts and accurately managed cash drawer.   

Estate Planner, Caregiver and Financial Advocate for parents 

• Verified insurance information for accuracy while ensuring properly charged 
• Shopped and compared senior housing facilities and in-home services
• Facilitated and negotiated payments with hospitals, medical insurance companies 
• Worked closely with both short- and long-term health insurance company and care providers
• Managed property, accounts with financial institutions and allocations including all bill pay transactions.

My most relevant education for position was all on the job training.