Claims PA1 - San Diego, United States - Capgemini

Capgemini

Verified Company

San Diego, United States

4 weeks ago

Posted by:

Harrison Lawrence

beBee Recruiter

Full time $30,000 - $80,000 per year Accounting / Finance

Description

Responsible for chasing outstanding invoices from customers of our clients. Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively

Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost effective customer service to the client. Performs tasks in line with the written procedures or assigned by senior staff under supervision. Deepening knowledge in one process or more.

General Responsibilities / Accountabilities

Contacts overdue customers and chases for payment in accordance with rules set by the engagement
Issues and monitors automatic and manual reminders to customers
Documents customer interactions into system
Maintain a ledger as part of the credit team
Performs basic reconciliations
Follows control and compliance regulations
Maintain accurate and up to date customer details and account records
Proactively collects overdue accounts and ensures customer payment to terms
Builds and maintains strong relationships with external customers
Processes used:
B2C4.1.3 Collect From Tier 3 Customer (Low Risk, Small)
B2C4.1.4 Retained Collection
B2C4.1.5 Escalate unpaid amounts
B2C4.1.6 Perform Dunning
B2C4.1.7 Create and send statement
B2C4.2.2 Process Bankrupt/Insolvent Accounts
B2C4.2.5 Process Write Off
B2C8.1.1 Archive Documents
B2C8.2.1 Retrieve Archived Document
B2C8.3.1 Destroy Archived Document