IT-Support / First-Level Support - IT-Service Bank (m/w/d), Mainz - Saginaw, United States - Quantum Innovations

Quantum Innovations

Verified Company

Saginaw, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Our IT support is growing, so we are looking for reinforcements for our team, where you will act as the first point of contact and internal IT service provider (m/f/d) for our employees.

Your tasks:

First point of contact for incoming phone or written inquiries (ticket acceptance, analysis, involvement of 2nd/3rd level support, solution, documentation in the ticket system).
First-level support for all IT helpdesk inquiries
You qualify problems and service requests for forwarding to 2nd and 3rd level support
You support users with IT problems, including remote assistance
You categorize, classify and prioritize fault reports and service requests
You maintain our internal knowledge database as well as user rights
You also process tickets from the entire company area

Your profile:

Completed IT-oriented training or a comparable basic qualification, e.g. IT specialist, IT administrator, IT specialist for system integration or application development (m/f/d)
Several years of professional experience in the field of customer support / customer service / 1st level support / user helpdesk
Good knowledge of the Windows and M365 environment
Relevant further training in the (IT) support area desirable
Knowledge of agree BAP advantageous