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    Community Manager - New York, United States - Bubble Beauty Inc

    Bubble Beauty Inc
    Bubble Beauty Inc New York, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Reporting to: Director of Community

    Department: Community - Marketing

    Full Time/Salaried

    Bubble is seeking a NY-based Community Manager to join our Community team full time and assist in supporting our expanding ambassador community of over 20,000. This role provides an opportunity to gain hands-on experience in community management, as well as cross-functional exposure to other internal teams.

    Key Responsibilities

    • Lead daily moderation within the Bubble Insiders and Campus Ambassador community, communicating issues and challenges that arise and ensuring a positive and engaging experience for members.
    • Lead the coordination of IRL events with direction from leadership- ordering supplies, custom items, Bubble products/merch, overseeing RSVP form and email confirmation process
    • Own the gratis and free good request process, sending and tracking inventory requests and receipt for community programming
    • Lead the ideation and creation of weekly challenges across community management channels to ensure ongoing engagement
    • Support the development of Bubble's Parent Ambassador program, leading focus groups, recruitment and strategy
    • Plan and lead weekly Geneva and community discussions - ideating topics on mental health, product education, Q&A sessions, and brand updates, fostering meaningful dialogue and promoting brand loyalty
    • Manage Insiders community experience channels to ensure all inquiries are handled in a timely manner
    • Plan and execute monthly virtual events with our community members
    • Lead and execute brief management, monitoring progress and status of social, digital, creative briefs and assets on behalf of the community team
    • Support with management of Bubble's Insider IG Community Management - commenting on all posts on related company hashtag, responding to all tags in DMS, and managing Insiders IG
    • Support with review and evaluation of user-generated content (UGC) submissions based on guidelines and criteria, approving or denying content as appropriate
    • Embody the Bubble brand voice and tone in all interactions, representing the brand's values and promoting a positive brand image
    • Provide hands on leadership to junior teaming members to train and develop

    Skills and Requirements

    • Must be comfortable working evenings and weekends to adhere to regular community activity
    • Minimum of 5 years experience in a similar or related role
    • Experience working in a community oriented role in a startup environment
    • Highly organized and able manage multiple projects simultaneously
    • Knowledge of current trends in brand and community marketing
    • Excellent writing skills and experience drafting copy
    • Ability to multitask and prioritize work effectively
    • Be comfortable with being a self-starter and taking initiative
    • Solution-oriented mindset and ability to think outside of the box to address challenges
    • Eager to take on new challenges, introduce and implement new approaches and ideas to test and learn
    • Graphic design experience specifically Figma is a plus
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