- Walk clients through the enrollment & admissions process
- Manage Phone Reception
- Find new resources and avenues to increase student enrollment
- Monitor multiple email inboxes
- Manage enrollment of new clients
- Review services with existing clients
- Manage scheduling with our existing clientele
- Interface with education team to determine best options for clientele
- Assign coaches to families
- Project manage the placement of all new academic and executive functioning coaches, continuing to maintain relationships with clients
- Meet with other educators at schools to increase enrollment opportunities
- Support CEO/Founder with administrative duties, office management, and correspondence
- Resolve any client questions
- Support CEO in Data Entry regarding clients / students
- Sales/working with clients on the phone is a must
- Enrollment, admissions, executive assistant experience is a plus
- BA/BS degree required
- A people person
- Problem solver
- Experience in educational or childcare setting a plus
- Strong social emotional skills: compassionate and an excellent listener
- Able to respond to various personality types, can calm clients' nerves
- Ability to shine in both interpersonal interactions as well as administrative tasks
- A near-obsession with details
- Values work/life balance
- Dedication to providing outstanding customer service and remaining professional in any situation
- Quick learner with a knack for balancing multiple tasks and changing priorities
- Positive personality
- Comfortable with both a team environment and self-direction
- Computer savvy; up to speed with the latest in digital technology
- Accustomed to working with confidential information
- Mindbody and Hubspot experience a plus
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
- Monday to Friday
- 9:00am - 5:00pm PST Monday-Thursday
- 10:00am - 4:00pm PST Friday
- Los Angeles, CA. Reliably commute or planning to relocate before starting work (Preferred)
- Admissions: 1 year (Preferred)
- Executive Assistant: 1 year (Preferred)
- Sales :1 year (Required)
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Client Services Coordinator - Beverly Hills, United States - The Ladder Method, Inc.
Description
Job Description
Job DescriptionPlease do not contact the Ladder Method office. Your application will be reviewed and we will let you know if we are moving you forward in the process. Thank you.The Ladder Method is not your average education company. We have become known as a learning company with a large social media following that extends beyond our local Los Angeles and New York offices to national and global families. Our focus is on establishing long term learning strategies with our young clients, seeing them grow as students as we inspire them to invest in themselves.
Since our founding, we have provided concierge-style, one-on-one learning and academic coaching to the best and brightest families in the Los Angeles area.
Our company is one of the fastest growing, entrepreneurial education companies, and we are seeking a rockstar full-time Client Services Coordinator to help our CEO and founder with our West Hollywood, CA office. This is a hybrid, work from home and in the office, position. This person will coordinate the Client experience and you will be the face of this company to our families.
The ideal candidate will be able to balance priorities and manage multiple, time-sensitive tasks with little supervision and without getting ruffled as we are a fast-paced company. If you are passionate about operational duties and take pride in helping clients, this is the job for you
Please include your resume and a cover letter or you will not be considered.
Responsibilities:
Qualifications:
Benefits:
Schedule:
Full Time
Ability to commute/relocate:
Experience:
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