Senior Program Manager Board Relations - Washington, United States - Children's National Hospital

Description

The Senior Program Manager is responsible for a subset of Boards and Committees within the Children's National Corporate Structure and manages all Subsidiary and Advisory Board and Committee affairs. Responsible for Board development, including education and engagement of Board members. Manages special projects, including strategic planning process and works with the Executive Team to achieve alignment with implementation of the affiliate's strategic plan. Designs and executes Board and Committee meetings and functions, in partnership with Board and Committee Chairs, to ensure maximum efficiency, productivity, and high performance for the Board and committees. Coordinates all Board and committee meeting communications and logistics, as set forth in corporate bylaws. This includes acting as a chief of staff for each Board or Committee Chair, managing the Board or Committee, ensuring the Chair, Directors/Committee members, and Accountable Executives are prepared for meetings. Operates as key liaison with consultants on strategic projects including, but not limited to, strategic planning and plan implementation. Drives strong decision processes and helps Board Accountable Executives achieve strategic and programmatic goals. This includes coordinating and collaborating on internal projects, reports, and assignments for the Board, as well as working with internal stakeholders to ensure projects comply with Board and project material design. The Senior Program Manager will provide administrative and programmatic support to the Department of Board Relations. Assigns work to internal stakeholders to assure timely completion of program/project milestones and deliverables. Provides strategic guidance and support with respect to materials, meetings and driving decision processes. Develops policies and procedures as appropriate, identify and escalate issues following departmental guidelines.

Further, the Senior Program Manager supports the Executive Director with budgetary responsibilities, ensuring that budget goals are attainable. Organizes events, including meetings and board related function. In addition, organizes staff task forces and workgroups as needed, to develop procedures and implementation plans that align with the affiliate's strategic and operational priorities. The Senior Program Manager manages Board processes and procedures, calendars, schedules, agendas, materials, and communications and also serve as concierge to Board Members on their Boards.

Qualifications:
Minimum Education
Bachelor's Degree .

Minimum Work Experience
5 years of project management experience and/or board or legal experience, preferably in a challenging and fast-paced environment (Required)

Required Skills/Knowledge
Expert-level oral and written communications skills necessary to interact diplomatically and tactfully with diverse groups of people;
Ability to drive decision processes and coalition build;
Sharp analytic and critical thinking skills; demonstrate initiative and self-starter;
Proven ability to:
o Interact with all levels of internal and external customers with highest level of professionalism in a fast paced and confidential environment
o Work well under pressure, demonstrating persistence, perseverance, integrity, and patience
o Demonstrate professional experience interacting with Board members and senior leaders
o Handle sensitive matters and/or situations with discretion, tact, and confidentiality
o Demonstrate professional experience maintaining effective interpersonal communications with, and responsiveness to, all parties to drive collaboration and operational excellence
o Handle and maintain sensitive, confidential personal and financial information with discretion and high ethical standards
o Prioritize competing projects and board needs, handle matters expeditiously and proactively follow through on projects to successful completion, often with deadline pressures
o Demonstrate strong organizational skills and perform and prioritize multiple tasks seamlessly with excellent attention to detail
o Conflict resolution and diplomacy skills
Excels with MS Office and other computer applications

Functional Accountabilities
Strategic Planning

• Manages special projects including assisting with and contributing to the strategic planning process.
• Works with the Executive Team and operates as key liaison with consultants to achieve alignment with implementation of the affiliate's strategic plan.
• Incorporate findings into plans to modify short-term and long-term objectives and external communication.

• Develop, implement and evaluate programs, services, policies and procedures, and performance standards to achieve departmental goals. Administer programs within budgetary guidelines.
• Designs and executes Board and Committee meetings and functions, in partnership with Board and Committee Chairs, to ensure maximum efficiency, productivity, and high performance for the Board and committees.
• Coordinates all Board and committee meeting communications and logistics, as set forth in corporate bylaws.
• Drives decision processes and helps Board Accountable Executives achieve strategic and programmatic goals.
• Coordinates and collaborates on internal projects, reports, and assignments for the Board, as well as working with internal stakeholders to ensure projects comply with Board and project material design.
• Troubleshoot operational issues and develop action plans to resolve.
• Ensure compliance with CNH policies and procedures and with regulatory standards.
• Liaise with senior leaders across CNH departments to strategize and launch new initiatives.
• Lead, plan and execute successful board and committee meetings, strategic retreats and board related events.
• Responsible for ad hoc projects for Director of Corporate Governance and Strategic Engagement and/or Chairs of Boards and Committees.

• Manage all Subsidiary and Advisory Board and Committee affairs including calendars, schedules, agendas, materials and communications. Serve as concierge to Board Members on their Boards.
• Responsible for Board development, including education and engagement of Board members including acting as a chief of staff for each Board or Committee Chair, managing the Board or Committee, ensuring the Chair, Directors/Committee members, and Accountable Executives are prepared for meetings.
• Organizes staff task forces and workgroups as needed, to develop procedures and implementation plans that align with the affiliate's strategic and operational priorities.
• Assigns work to internal stakeholders to assure timely completion of program/project milestones and deliverables.
• Provides strategic guidance and support with respect to materials, meetings and driving decision processes.
• Develops policies and procedures as appropriate, identify and escalate issues following departmental guidelines.
• Develop and maintain key relationships with national committees, organizations, and working groups where appropriate.

• Under the direction of the Executive Director participate in the development, preparation, monitoring, and reconciliation of operating and capital budgets under scope (e.g., budget variance and performance reports; budgetary interface with grants management office).. Ensures budget goals are attainable.
• Where appropriate, develop annual program and manage supplementary event budgets which correlate to departmental projects and performance objectives. Develop recommendations to meet budget requirements.
• Where appropriate, monitor the financial performance of teams within the Department; track, monitor, and evaluate budget for all line items.
• Work with financial personnel within CNH and outside stakeholders to ensure compliance with departmental budget.
• Track revenue/expense increases/decreases and participate in decision-making as to appropriate actions and facilitate necessary actions.
• Work with the legal department and vendors on developing contracts, establishing relationships and processing payments.

• Explore new methods to improve operations and work with various constituencies to gain acceptance and support implementation efforts.
• See the potential in and understand the use of resources and decision-support tools in process and performance improvement.
• Communicate operational issues and progress towards goals to the Executive Director and others as appropriate.
• Ensure complete and accurate minutes as assigned.
• Facilitate follow-through to action items.

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others' ideas and opinions

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment

• Use resources efficiently
• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance