Jobs

    Change Requests Manager - Washington, United States - Trusted Advisors

    Trusted Advisors
    Trusted Advisors Washington, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description
    Intitulé : Change Requests Manager (Central)
    · Type de Contrat : CDI
    · Client : Banque
    · Disponibilité : Dans un mois à deux mois
    · Taux journalier : à négocier
    Nous recrutons pour le compte d'une banque prestigieuse de la place un

    Change Manager Confirmé

    avec minimum 5 ans d'expérience dans un poste similaire.
    Rattaché au responsable du service Banking Service Delivery au sein de la division DSI RA du département International Retail Banking IT, le change Manager Central est le point central de l'ensemble des changements impactant la banque de détail à l'international et ses filiales.
    Connaissance Professionnel et Savoir-faire:
    · Connaissance des Processus ITIL (Certification ITIL Foundation)
    · Connaissance de l'outillage ITSM de BMC Software
    · Connaissance des différents systèmes qui composent des environnements de Production (Unix, Windows, Flux et Télécom)
    · Posséder une connaissance générale sur les outils MS Office
    · Savoir préparer et animer une réunion
    · Capacité à rédiger
    · Savoir analyser, identifier et mesurer les risques
    · Maîtriser l'Anglais (Ecrit & parlé) pour les communications des changements sur des filiales anglophones et avec les fournisseurs
    Connaissance Comportemental et Savoir-Etre :
    · Personne méthodique, rigoureuse, disponible et bon relationnel
    · Sens de la communication, aptitude à rendre compte
    · Sens du Service
    · Capacité d'analyse
    · Capacité de synthèse
    · Capacité à collaborer (Esprit d'équipe)
    · Capacité à communiquer vers les autorités supérieures
    · Savoir dire «non»
    Apports de la mission :

    Renforcement de la maîtrise des processus ITIL
    Participation à des projets structurants de l'entreprise
    Travail collaboratif en interne et avec les fournisseurs du département IRB
    Missions :

    Préparer, animer les Emergency Change Advisory Board/ Change Advisory Board et détecter des conflits.
    S'assurer que toutes les données nécessaires sont bien fournies, que les accords nécessaires sont reçus
    Communiquer et Garantir des périodes neutralisés (Mensuelles / Exceptionnelles)
    Activités:
    Coordination des Changements :

    Animation de réunions quotidiennes sur les Changements accélérés (eCAB).
    Animation de réunion hebd
    omadaire (CAB) avec les changements manageurs Filiales
    Animation de comités Managériaux
    Préparation et validation des changements
    Communication :

    Consignation des décisions à destination des parties-prenantes
    Communication d'opération à destination des filiales
    Production des calendriers des changements
    Communication des périodes neutralisées
    Processus :

    Documenter et participer à l'amélioration du processus Changements
    Réviser périodiquement les documents qui instruisent le processus
    Reporting :

    Production du reporting sur l'activité de gestion des changements
    Révision périodique des documents qui instruisent le processus

    #J-18808-Ljbffr

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